Calling the Polycom Halo Concierge, Help Desk

Using the Polycom Touch Control

Calling the Polycom Halo Concierge

When you experience technical difficulties or have a question about your Polycom Halo 1.0 Upgraded Room, you can call the Polycom Halo Concierge via the Help Desk function on your Polycom Touch Control.

The Help Desk number is configured for the Polycom Halo Concierge. If your Help Desk button is not working, contact the concierge via email or phone.

To call the Polycom Halo Concierge via the Polycom Touch Control:

1Do one of the following:

—Touch Call for Help from the Home screen.

—Touch Help Desk from any dialing screen.

1 Touch

Help Desk.

The Halo 1.0 Upgraded Room will automatically place an audio call to the

Polycom Halo Concierge.

Figure 2-9Help Desk Screen

Note that the four buttons at the bottom of Figure 2-9appear only when you touch Help Desk from a dialing screen.

If you touch Call for Help when an audio call is connected, the Halo 1.0 Upgraded Room must hang up the audio call in order to place the help call. A message informs you of this before hanging up the audio call.

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1, 3725-71352-001 specifications

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