TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Appendix C: Technical Support
Technical Support
For more troubleshooting help, go to:
To download the latest Firmware, Driver, Utility and User Guide, go to:
For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 2650 4400
Fee: Depending on rate of different carriers, IDD.
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
Service time: 24hrs, 7 days a week
Turkey
Tel: 0850 7244 488 (Turkish Service)
Fee: Depending on rate of different carriers.
Service time: 09:00 to 21:00, 7 days a week
Ukraine
Tel: 0800 505 508
Fee: Free for Landline; Mobile: Depending on rate of different carriers
Service time: Monday to Friday, 10:00 to 22:00
Brazil
Toll Free: 0800 608 9799 (Portuguese Service)
Service time: Monday to Friday, 09:00 to 20:00; Saturday, 09:00 to 15:00
Indonesia
Tel: (+62) 021 6386 1936
Fee: Depending on rate of different carriers.
Service time: Sunday to Friday, 09:00 to 12:00, 13:00 to 18:00 *Except public holidays
Australia/New Zealand
Tel: NZ 0800 87 5465 (Toll Free)
AU 1300 87 5465 (Depending on 1300 policy.)
Germany/Austria
Tel: +49 1805 875 465 (German Service)
+49 1805 TPLINK
+43 820 820 360
Fee: Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.
Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+1 or GMT+2 (DST in Germany) *Except bank holidays in Hesse
Singapore
Tel: +65 6284 0493
Fee: Depending on rate of different carriers.
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
Fee: Landline:
the time of day. Mobile:
Service time: 24hrs, 7 days a week
Italy
Tel: +39 023 051 9020
Fee: Depending on rate of different carriers.
Service time: Monday to Friday, 09:00 to 13:00; 14:00 to 18:00
Malaysia
Toll Free: 1300 88 875 465
Email:
Service time: 24hrs, 7 days a week
Poland
Tel: +48 (0) 801 080 618
+48 223 606 363 (if calls from mobile phone) Fee: Depending on rate of different carriers.
Service time: Monday to Friday, 09:00 to 17:00. GMT+1 or GMT+2 (DST)
France
Tel: 0820 800 860 (French service)
Fee: 0.118 EUR/min from France
Email:
Service time: Monday to Friday, 09:00 to 18:00 *Except French Bank holidays
Switzerland
Tel: +41 (0) 848 800 998 (German Service)
Fee:
Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+1 or GMT+2 (DST)
Russian Federation
Tel: 8 (499) 754 5560 (Moscow NO.)
8 (800) 250 5560
Service time: From 10:00 to 18:00 (Moscow time) *Except weekends and holidays in RF
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