Troubleshooting, Getting assistance

Further information

This chapter contains a variety of information, including the following:

•Getting assistance - see below

•Troubleshooting - see right

•Appendices

•Appendix 1 - Local configuration menus

•Appendix 2 - VNC viewer connection options

•Appendix 3 - VNC viewer window options

•Appendix 4 - Browser viewer options

•Appendix 5 - Remote configuration menus

•Appendix 6 - Addresses, masks and ports

•Appendix 7 - Cable specifications

•Appendix 8 - Hotkey sequence codes

•Appendix 9 - Supported video modes

•Safety information

•Warranty

•End user licence agreement

•Radio frequency energy statements

Troubleshooting

Remote network users are unable to contact the LINDY KVM IP

•Check that the correct address is being used by the remote users.

•Check the network settings. Check that the users network address has not been excluded in the IP access control section.

•If the LINDY KVM IP is situated behind a firewall, check that the relevant ports are being allowed through the firewall and are being correctly routed.

•Check the front panel indicators, the LNK indicator should be on. If the network link is a 100Mbps connection, the 100 indicator should also be on.

The remote cursor is not correctly responding to my mouse movements

•Recalibrate the mouse. When doing so, ensure that the host system does not have mouse cursor trails enabled and that the top left corner of the screen is clear of application windows.

When logging on using VNC viewer, I cannot enter a username

•Either, the VNC viewer is an old version (download a new one) or only the admin user has been configured on the LINDY KVM IP.

Getting assistance

If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:

•LINDY website – www.lindy.com

Check the Support section of our website for the latest solutions and driver files.

•	Email	in the UK:	postmaster@lindy.co.uk
		in the US:	usa@lindy.com
		in Germany:	info@lindy.de
		in France:	france@lindy.fr
		in Italy:	italia@lindy.it
		in Switzerland:	info@lindy.ch
		elsewhere:	postmaster@lindy.com
•	Fax	in the UK:	01642 765274
		in the US:	(256) 771-0460
		in Germany:	0621-4700530
		in France:	03 88 20 57 74
		in Italy:	031 48 06 52
		in Switzerland:	061-3359709
		elsewhere:	+44 (0)1642 754029
•	Phone	in the UK:	01642 754000
		in the US:	(256) 771-0660
		in Germany:	0621-470050
		in France:	0 825 825 111
		in Italy:	031 48 40 11
		in Switzerland:	061-3359700
		elsewhere:	+44 (0)1642 754020

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