Lindy Switch manual Troubleshooting, Getting assistance

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Further information

This chapter contains a variety of information, including the following:

Getting assistance - see below

Troubleshooting - see right

Appendices

Appendix 1 - Local configuration menus

Appendix 2 - VNC viewer connection options

Appendix 3 - VNC viewer window options

Appendix 4 - Browser viewer options

Appendix 5 - Remote configuration menus

Appendix 6 - Addresses, masks and ports

Appendix 7 - Cable specifications

Appendix 8 - Hotkey sequence codes

Appendix 9 - Supported video modes

Safety information

Warranty

End user licence agreement

Radio frequency energy statements

Troubleshooting

Remote network users are unable to contact the LINDY KVM IP

Check that the correct address is being used by the remote users.

Check the network settings. Check that the users network address has not been excluded in the IP access control section.

If the LINDY KVM IP is situated behind a firewall, check that the relevant ports are being allowed through the firewall and are being correctly routed.

Check the front panel indicators, the LNK indicator should be on. If the network link is a 100Mbps connection, the 100 indicator should also be on.

The remote cursor is not correctly responding to my mouse movements

Recalibrate the mouse. When doing so, ensure that the host system does not have mouse cursor trails enabled and that the top left corner of the screen is clear of application windows.

When logging on using VNC viewer, I cannot enter a username

Either, the VNC viewer is an old version (download a new one) or only the admin user has been configured on the LINDY KVM IP.

Getting assistance

If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:

If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:

LINDY website – www.lindy.com

Check the Support section of our website for the latest solutions and driver files.

Email

in the UK:

postmaster@lindy.co.uk

 

 

in the US:

usa@lindy.com

 

 

in Germany:

info@lindy.de

 

 

in France:

france@lindy.fr

 

 

in Italy:

italia@lindy.it

 

 

in Switzerland:

info@lindy.ch

 

 

elsewhere:

postmaster@lindy.com

Fax

in the UK:

01642 765274

 

 

in the US:

(256) 771-0460

 

 

in Germany:

0621-4700530

 

 

in France:

03 88 20 57 74

 

 

in Italy:

031 48 06 52

 

 

in Switzerland:

061-3359709

 

 

elsewhere:

+44 (0)1642 754029

Phone

in the UK:

01642 754000

 

 

in the US:

(256) 771-0660

 

 

in Germany:

0621-470050

 

 

in France:

0 825 825 111

 

 

in Italy:

031 48 40 11

 

 

in Switzerland:

061-3359700

 

 

elsewhere:

+44 (0)1642 754020

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Contents IP Access Switch Plus DVI Audio Contents Index Virtual Media feature Local user consoleModem/ISDN port Dual formats for flexibilityLindy KVM IP features front and rear What’s in the box What you may additionally needMounting Single unit rack bracketsDouble unit rack brackets Full width of a 1U rack slotConnections Host computer links Keyboard and mouseLocal console connections Keyboard and mouse Video Audio Single host computer or many?Host computer links Video To make a video linkHost computer links Audio Host computer links Virtual MediaTo make an audio link To make an Virtual Media linkLocal console connections Keyboard and mouse To connect a local keyboard and mouseLocal console. Why?   Local console connections Video To connnect a local video monitorLocal console connections Audio IP network portTo connect local speakers To connect the IP network portPower supply connection To connect the power supplyConnect the power leads to a nearby main supply socket Modem/ISDN portPower control port To connect and address the switch boxesInitial configuration Part 1 Local configurationInitial configuration occurs as two distinct parts Part 1 Local configurationTo perform the initial local configuration Edit the Unit config screen. The key elements here areEncryption settings Lindy KVM IP encryption settingsViewer encryption settings EncryptionWhich restore setting do I use? To restore mouse operation when hot pluggingHot plugging and mouse restoration Recognising an IntelliMouse-style mouseResetting the configuration Lindy KVM IP asks for an unknown admin passwordTo invoke a configuration reset by switch Lindy KVM IP does not display the configuration sequencePart 2 Remote configuration To perform the remote configurationNetworking issues Port settingsPositioning Lindy KVM IP in the network Placing Lindy KVM IP behind a router or firewallAddressing To discover a DHCP-allocated IP addressDNS addressing Firewall/router addressEnsuring sufficient security Placing Lindy KVM IP alongside the firewallPorts Power switching configuration Power control sequencesTo configure the power sequences for each host computer Power OffKvmadmin utility Kvmadmin command ip address parametersKvmadmin -getconfig kvm1.cfg Kvmadmin -setusers users.csvPerforming a flash upgrade To perform a flash upgradeConfigure network option Important Wait until the upgrade is completeConnecting to the Lindy KVM IP Local connectionTo make a local connection To view the local control menuRemote connections To avoid the ‘hall of mirrors’ effectTo connect using the VNC viewer To connect using your Web browserRemote connection by VNC viewer Remote connection by Web browserWhen using the viewer window Using the viewer windowMenu bar Configure Mouse pointersFor the VNC viewer, the local cursor is a dot To select a hostAccess mode shared/private Power controlAuto calibrate Re-synchronise mouseSingle Mouse Mode ControlsMouse Control Resync MouseWhen entering codes Video SettingsKeyboard Control InfoAdjusted Settings for all itemsWhen the screen contains only host system information Increased by 50% when a slow link is detectedVirtual Media To remotely transfer files to a host computerDownloading VNC viewer from the Lindy KVM IP Connecting via dial up modem or Isdn linkIf you need to enter a port number Viewer encryption settings Supported web browsersWindows LinuxTroubleshooting Getting assistanceAppendix 1 Local configuration menus To access the local configuration menusSelect the ‘Configuration’ option to display Select the required optionUnit configuration Network configuration Modem configuration This option allows you to completely reset the Lindy KVM IP Reset configurationTo reset the Lindy KVM IP configuration What is IP access control? Clear IP access controlTo clear IP access control Appendix 2 VNC viewer connection options Colour/EncodingAuto select Preferred encodingEnable all inputs Disable all inputs view-only modeInputs CustomiseScaling MiscDefaults Reload Defaults SaveIdentities Load / SaveAppendix 3 VNC viewer window options Encoding and colour level Appendix 4 Browser viewer optionsSecurity Appendix 5 Remote configuration menus To access the remote configuration menusMain configuration menu Logged on users Click the required optionUser accounts Screensaver Timeout Hardware VersionFirmware Version Host Keyboard LayoutAdvanced unit configuration Time & date configuration IP Network Mask IP Access ControlIP Gateway Setting IP access control To define a new IP access control entryTo reorder access control entries To edit/remove access control entriesPower control port Serial port configurationModem port Host configuration To create a new host entryPort/host addressing using Port Direct Hotkey sequences and Port DirectHotkey sequences Port DirectLogging and status To copy and paste the logSyslog Server IP Address For further details To get hereAppendix 6 Addresses, masks and ports IP addressesNet masks Answer YESNet masks the binary explanation Operation with net maskBinary equivalent Binary octet afterCalculating the mask for IP access control Single locationsAll locations Address rangesSecurity issues with ports PortsAppendix 7 Cable and connector specifications RS232 serial mouse to PS/2 converter cable+5V 12VPermissible key presses Appendix 8 Hotkey sequence codesCreating macro sequences Appendix 9 Supported video modes Other products in the CPU Switch range WarrantySafety information General Public License LinuxEnd user licence agreement Radio Frequency Energy European EMC directive 89/336/EECFCC Compliance Statement United States Canadian Department of Communications RFI statementLINDY-Elektronik GmbH Germany France ItaliaItalia Email info@lindy.ch Video source setting IndexConnections

Switch specifications

Lindy Switch is a pivotal innovation in the realm of audio-visual and data transmission technologies, designed to facilitate seamless switching between multiple signal sources. This device serves numerous applications, from broadcasting and live events to professional AV setups and corporate environments. One of its standout features is the ability to handle multiple input and output formats, enabling users to switch between HDMI, DisplayPort, USB, and more, depending on their specific needs.

The technology behind Lindy Switch is built to ensure high-definition signal integrity, with support for resolutions up to 4K at 60Hz. This makes it an ideal choice for environments that demand high-quality video output, such as home theaters and conference rooms. Furthermore, the device is engineered for low latency, ensuring that signal switching occurs in real-time without discernible lag, crucial for live performances and presentations.

Lindy Switch incorporates advanced features such as automatic switching, which detects the active input source and seamlessly transitions to it, making it user-friendly even for those who are not tech-savvy. Additionally, the device often includes remote control capabilities, allowing users to manage inputs from a distance, enhancing convenience in larger spaces.

Another characteristic that sets Lindy Switch apart is its robust build quality. Designed for reliability, it features durable connectors and housing, safeguarding against wear and tear from frequent use. This reliability extends to its compatibility with a wide range of operating systems and devices, including Windows, macOS, and various gaming consoles.

In summary, Lindy Switch exemplifies cutting-edge technology in signal management, boasting features such as high-definition support, low latency, automatic switching, and versatile compatibility. Its solid construction and user-friendly interface make it a vital tool for professionals and enthusiasts alike, ensuring optimal performance in diverse audio-visually demanding environments. Whether for a home cinema or a corporate setting, Lindy Switch meets the needs of modern users who rely on efficient and high-quality signal switching solutions.