FAQs and Troubleshooting

Q1. When I press the Multimedia keys Volume Up/Down/Mute, nothing happens. What is wrong? Some of the multimedia keys will not work until you install the keyboard drivers included on the installation CD. Please be sure to install the drivers.

Q2. Why are the function keys not working?

The Function keys (F2-F12) will act as “shortcut” Internet keys only after the Keyboard drivers from the Installation CD have been installed. If you haven’t done so, please install the keyboard drivers.

In addition, the function keys will NOT launch the web browser. You must already have the web browser opened and selected for this function keys to work.

Q3. How do I reconfigure the shortcut keys to go to different websites?

Please see the section in the manual called “Customizing the Function Keys.”

Q4. The two side-buttons and scroll wheel on the mouse do not work, what is wrong?

The side-buttons and scroll wheel need to be programmed before they can be used. Please consult the section “Mouse Configuration” in the manual.