Linksys WVC54GC manual Appendix a Troubleshooting, Common Problems and Solutions

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Compact Wireless-G Internet Video Camera

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” This appendix provides solutions to problems that may occur during the installation and operation of the Compact Wireless-G Internet Video Camera. Read the description below to solve your problems. If you can't find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I can’t view the Camera’s video using Internet Explorer.

Make sure the OCX plug-in was correctly installed. If you’re not sure, re-install the plug-in by following these instructions:

•On the Welcome screen of the Camera’s Web-based Utility, click the View Video button.

•A screen mentioning a security warning about an OCX plug-in will appear. Click the Yes button to allow the plug-in to be installed.

•You should then be able to view the Camera’s streaming video.

If you still cannot view the video, make sure you have the rights to install the plug-in in your PC’s Internet

Explorer. If not, log into your computer as an administrator and install the plug-in.

Then you can check if the OCX plug-in has been installed. Follow these instructions:

•From Internet Explorer, go to Tools and Internet Options.

•On the General screen, click Settings under Temporary Internet files.

•Click View Objects. You should see a file named NetCamPlayerWeb Control installed.

2.The OCX plug-in is installed in Internet Explorer, but I cannot view any video.

Make sure you have Microsoft Internet Explorer 5.5 or higher installed. Then delete the OCX plug-in by following these instructions:

•From Internet Explorer, go to Tools and Internet Options.

•On the General screen, click Settings under Temporary Internet files.

•Click View Objects.

•You should see a file named NetCamPlayerWeb Control installed. Delete this file from the list.

•The next time you click View Video from the web browser, you will be prompted to re-install the OCX plug- in.

3.When powering on the Camera, I can’t immediately access the Camera from my computer. Make sure the Camera’s LED is continuously lit. When it is flashing, the Camera is initializing.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents 802 GHz .11g Wireless- G Copyright and Trademarks How to Use this User GuideTable of Contents Appendix B Wireless Security Appendix a TroubleshootingCommon Problems and Solutions Frequently Asked Questions Web-based UtilityCamera LED List of Figures22 Camera in Wall-Mounting Position 11 Sign Up Screen 15 SoloLink Ddns Screen Welcome IntroductionWhat’s in this Guide? Compact Wireless-G Internet Video Camera Planning Your Wireless Network Ad-Hoc and Infrastructure ModesNetwork Layout Planning Your Wireless Network Network Layout Camera Head Camera Reset ButtonCamera Stand Camera PortsOverview Connection to a Wired Network for SetupMoving the Camera to a Different Network Setup Wizard Welcome Screen Setup WizardConnect the Network Cable to the Camera Screen Power on the Camera Screen Cameras Found Screen 10 Network Settings Screen 13 Wireless Settings Screen 14 Security Settings WPA-Personal Screen 17 Confirm New Settings Screen 18 Congratulations Screen Stand Option Placement Options21 Wall Mount Option Wall Mount OptionWelcome Screen Installing the Multi-Camera Viewer & Recorder UtilityInstallShield Wizard Complete Screen Camera Status Using the Multi-Camera Viewer & Recorder UtilityAdd Camera Cameras on LANCamera Data Test Results InternetIcon Function Raise or lower the volumeDelete Camera Camera SettingsScheduled Recordings Resolution Quality Level Bit Rate File SizeSaved Files Recorded FilesMotion Detection Files Snapshots Motion DetectionDirectory Utility SettingsRecording Time Frame Disk Allocation for RecordingStart Info Setup Wizard for the SoloLink Ddns Service Setting up the Linksys SoloLink Ddns ServiceSoloLink for Dynamic IP Address Screen Check Connections Screen SoloLink Ddns Screen 10 Welcome to the SoloLink Ddns Service Screen 11 Sign Up Screen 12 Confirmation of New Settings Screen 14 Confirm Your Location ID Screen 17 Create Links Screen 19 Account Confirmation of Camera Screen Click the SoloLink Ddns tab SoloLink Registration of Additional Cameras24 SoloLink Ddns Screen Camera’s Default IP Address How to Access the Web-based UtilityTo view the image as an image rotated 180º, click this icon View VideoWeb Utility Login Screen SetupLAN Settings Device SettingsWireless Settings BasicWEP Wireless SecurityResolution Quality Level Bit Rate Video SettingsImage Estimated Bit Rates for Video Viewing or RecordingOptions AdjustmentsLogin AdministratorRestore Factory Defaults Firmware UpgradeUser Access UsersUsers SoloLink Ddns SoloLink DdnsSoloLink Registration of Additional Cameras Status21 Find Available Port Screen Mail Alert OptionsOther Status WirelessSystem Status Network26 User Help Screen HelpCommon Problems and Solutions Appendix a TroubleshootingCompact Wireless-G Internet Video Camera Can I view video using a Macintosh or Netscape Navigator? Frequently Asked QuestionsHow many users can view the Camera’s video at the same time? What Ieee 802.11g features are supported? Appendix B Wireless Security Security PrecautionsSecurity Threats Facing Wireless Networks Appendix B Wireless Security Compact Wireless-G Internet Video Camera Appendix C Upgrading Firmware Figure C-1 Upgrade Firmware ScreenAppendix D Windows Help Shared ResourcesNetwork Neighborhood/My Network Places Appendix E Glossary Compact Wireless-G Internet Video Camera Compact Wireless-G Internet Video Camera Compact Wireless-G Internet Video Camera Compact Wireless-G Internet Video Camera Compact Wireless-G Internet Video Camera Standards Appendix F SpecificationsPorts ProtocolsRecord File Format Unit Weight Lbs .13 kg Power 5V DC External CertificationsOperating Temp Storage TempLimited Warranty Appendix G Warranty InformationFederal Communication Commission Interference Statement Appendix H Regulatory InformationIndustry Canada Software License Agreement Compact Wireless-G Internet Video Camera Appendix I Contact Information Need to contact Linksys?Information section in this Guide