Elo TouchSystems 15A1 manual Technical Support, Technical Assistance, Using the Touchcomputer

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C H A P T E R

6

Technical Support

Technical Assistance

There are three methods to obtain contact information for technical assistance on the touchcomputer:

The touchcomputer

The web

The phone

Using the Touchcomputer

You can access the support information by going to the System Properties and clicking on the Support Information button. You can get to System Properties by either of the following methods:

Right click "My Computer" and choose "Properties"

or

Click on the "Start Button" and select "control panel" and Double click on the "System" icon .

Using the Web

www.elotouch.com/go/contactsupport

Using the Phone

Call toll-free 1-800-557-1458

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Contents Touchcomputer User Guide Revision C E362310 Elo TouchSystems Elo TouchSystems Touchcomputer User GuideLCD Multifunction Touchcomputer Copyright 2008 Tyco Electronics. All Rights Reserved DisclaimerTable of Contents Regulatory Information Warranty Setup Unpacking Your TouchcomputerProduct Overview Front View Rear ViewSide View Base Bottom View Display Orientation Display Orientation with Peripherals Initial Turn-On Language SelectionPage Time-zone selection Calibration Testing the TouchscreenTest Devices Testing in USB MSR Human Interface Device HID Mode Testing the Magnetic Stripe Reader MSR optionalTesting in USB MSR Keyboard KB Emulation Mode Converting MSR from Keyboard Emulation to HID and vice versa Testing the Customer Display optional Testing the Cash Drawer PortOperation OSD Control OSD MenuOSD Lockout Shortcut keysTo lock the OSD To unlock the OSDPower Control Power ButtonPower Lockout To lock the PowerUsing the I/O panel PS/2 Universal KensingtonTM LockSecuring the Touchcomputer Base Base Bottom View Mounting PatternDisplay Angle Upgrades Adding PeripheralsMaintenance Care and Handling of Your Touchcomputer Waste Electrical and Electronic Equipment Weee DirectiveTo Install Hard Disk Drive Servicing the Hard Disk DriveRecovering the Operating System Technical Specifications Touchcomputer Specifications RAMPage RS485 Mode Pin Definitionfor COM2 only COM1, COM2 ConnectorRS232 ModeRS422 Mode Pin Definitionfor COM2 only Power Input Pin Definition RJ45 connector Pin DefinitionDB9 connector Pin Definition Cash Drawer Port Signal Definition and Control ControlPage Page Display Specifications Display ModePower Supply Specifications Touchscreen Specifications Peripherals Specifications Magnetic Stripe Reader MSRCustomer Display USB VersionEnvironmental Specifications Temperature RangesUsing the Touchcomputer Using the Web Using the PhoneTechnical Support Technical AssistanceII. Emissions and Immunity Information Electrical Safety InformationRegulatory Information Page III. Safety Label Warranty Page Check out Elo’s Website