Dukane 8107HWI StarBoard Software files may be corrupted, or, Is the tip of the pen worn out?

Troubleshooting

Phenomena that may be easy to be mistaken for machine defects (continued)

Phenomenon	Cases not involving a machine defect	Reference
		page
	Is the power supply for the projector used at the
	same time for other electrical products that require a
	measurable amount of power?	14
	Use a separate power supply for other electrical products
	with a high power consumption.
	Is dust accumulated on the two horns of the pen sensor?	103
	Check the horns of the pen sensor, and remove any dust
Pen action is	accumulated on them using a vacuum cleaner.
	The “StarBoard Software” files may be corrupted, or
unstable or pen
stops operating.	installation may not have completed successfully.	84
	Uninstall the “StarBoard Software” and reinstall it.
	Has the battery run out?	18
	Replace it with a new one.
	Other than those above
	・Disconnect the power supply for the projector and connect	14
	again.
	・Restart Windows® and “StarBoard Software”.
	Has the battery run out?	18
	Replace it with a new one.
Lines cannot be	Is dust accumulated on the two horns of the pen sensor?	103
drawn properly	Check the horns of the pen sensor, and remove any dust
or are broken.	accumulated on them using a vacuum cleaner.
	Is the tip of the pen worn out?	18
	Replace the tip of the pen with a new one.
	Is alignment of the pen position correctly performed?
The tip of the	Perform alignment of the pen position.	–
	For more details, refer to the manual for the “StarBoard
pen does not
	Software” in the bundled DVD-ROM.
coincide with
	Is the projector inclined?
the pen cursor.		–
	Install the projector correctly and horizontally before
	performing alignment of the pen position.

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