Volume Activation 2.0 Operations Guide
Appendix 2: Troubleshooting by Error Code
The following table provides troubleshooting help when using volume editions of Windows Vista and Windows Server 2008 operating systems.
| Error Code | Error Message | Activatio | Possible | Troubleshooting Steps |
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| n Type | Cause |
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| 0xC004C001 | The activation server | MAK | Invalid MAK | Verify the key is the MAK provided by Microsoft. |
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| determined the specified |
| entered. | Contact the Microsoft Activation Call Center to |
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| product key is invalid |
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| verify the MAK is valid. |
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| 0xC004C003 | The activation server | MAK | The MAK is | Contact the Microsoft Activation Call Center to |
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| determined the specified |
| blocked on the | obtain a new MAK and install/activate the system. |
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| product key is blocked |
| activation |
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| server. |
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| 0xC004B100 | The activation server | MAK | The key is | Verify the key is the MAK provided by Microsoft. |
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| determined that the computer |
| unsupported. | Contact the Microsoft Activation Call Center to |
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| could not be activated. |
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| |
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| verify MAK is valid. |
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| 0xC004C008 | The activation server | KMS | The KMS key | KMS keys will activate up to 10 times, on 6 |
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| determined that the specified |
| has exceeded | different computers. If more activations are |
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| product key could not be |
| the activation | necessary, contact the Microsoft Activation Call |
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| used. |
| limit. | Center. |
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| 0xC004C020 | The activation server reported | MAK | The MAK has | MAKs by design have a limited number of |
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| that the Multiple Activation |
| exceeded the | activations. Contact the Microsoft Activation Call |
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| Key has exceeded its limit. |
| activation limit. | Center to obtain a new MAK or increase the limit on |
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| existing MAK. |
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| 0xC004C021 | The activation server reported | MAK | The MAK has | MAKs by design have a limited number of |
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| that the Multiple Activation |
| exceeded the | activations. Contact the Microsoft Activation Call |
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| Key extension limit has been |
| activation limit. | Center to obtain a new MAK or increase the limit on |
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| exceeded. |
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| the existing MAK. |
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| 0xC004F009 | The software Licensing | MAK | Grace period | Follow the Reduced Functionality Mode (RFM) |
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| Service reported that the |
| expired before | recovery guidelines in the Volume Activation 2.0 |
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| grace period expired. |
| system was | Operations Guide. |
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| activated, now |
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| system is in |
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| RFM mode. |
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| 0xC004F00F | The Software Licensing | MAK/KMS | The hardware | MAK - Reactivate the system during the Out of |
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| Server reported that the | client/KMS | has changed or | Tolerance grace period using either online or phone |
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Microsoft Corporation | Page 32 |