Onkyo TX-SR500E Troubleshooting, Amplifier Remote controller Symptoms Causes Remedies Pages

Page 38

Troubleshooting

Check the following guide for the possible cause of a problem before contacting service. Refer also to the respective instruction manuals of the connected components and TV.

Amplifier

Remote controller

Symptoms	Causes		Remedies		Pages
The AV receiver doesn’t	•	The power cord (mains lead) is	•	Check the connection of the power cord	17
switch on.		disconnected.		(mains lead).
	•	The main power is set to OFF.	•	Turn on the main power.	17
	•	There is external noise interfering with the	•	Switch off the main power, then switch it on	17
		computer circuits of the AV receiver.		again. If not recovered, disconnect the power
				cord (mains lead), then connect it again.
Power shuts off	• Amplifier protection circuitry has been		• Contact your Onkyo Service Center.		–
immediately after power on.		activated.
The buttons on the remote	• Power supply fluctuations or other		• Switch off the main power, then switch it on		–
controller and AV receiver		abnormalities such as static electricity		again. If not recovered, disconnect the power
do not operate.		may interrupt correct operation.		cord (mains lead), then connect it again.
No sound is reproduced.	•	The muting function is activated.	•	Deactivate the muting function.	26
	•	The AV receiver is not properly	•	Check the connections to the AV receiver.	10, 11
		connected.
	•	Input selector is not set properly.	•	Set to correct input source.	21, 24
	•	Headphones are connected.	•	Decrease the volume, then disconnect the	26
				headphones.
	•	The input signal format is set to “PCM”.	•	Set the input signal format to “Auto”.	–
No sound or very little	•	The speakers are not properly connected.	•	Check the speaker connections.	13
sound is reproduced from	•	The listening mode is set to “Stereo” or	•	No sound is reproduced from the center	32
the center speaker.		“Orchestra”.		speaker when the listening mode is
				“Stereo” or “Orchestra”.
	•	The volume level of the center speaker	•	Adjust the volume level of the center	21, 28
		(“Center”) is set to minimum.		speaker.
	•	A speaker configuration without the center	•	Check that the selected speaker	18
		speaker is selected.		configuration includes the center speaker.
Hum, low-frequency noise.	• The placement of the audio connection		• Adjust the placement of the cable to		–
		cables on the rear panel is incorrect.		reduce hum.

Rough or scratchy sound.	•	Treble control too high.	•	Use AUDIO ADJUST function to cut the	29
High range is not clear.				treble response.

No sound or very low	•	Subwoofer mode is set to “Off”.	•	Check the subwoofer mode setting.	20
volume from subwoofer.	•	Subwoofer mode setting is improper.	•	Check the subwoofer mode setting.	20

No picture appears on the	•	The TV is not set to receive the output	•	Set the TV to the AV receiver’s input.	–
TV screen.		signals from the AV receiver.
	•	The video cable is not connected	•	Check the connections between the AV	10
		securely.		receiver and TV set.
	•	Only the S video connection is made.	•	Also make video connection. Check the	10, 11
				TV’s video input and AV receiver’s output
				signal.
The sound of the playback	•	Another input source is selected.	•	Select the appropriate input source.	25
source is not heard.
The buttons on the AV	•	A wrong mode button is pressed.	•	Press the appropriate mode control	34-37
receiver operate but the				button.
buttons on the remote	•	No batteries are inserted in the remote	•	Insert new batteries.	5
controller do not operate.		controller.
	•	The batteries are worn out.	•	Replace with new batteries.	5
	•	The remote controller is not pointed at the	•	Point the remote controller at the remote	5
		remote sensor of the AV receiver.		sensor of the AV receiver.
	•	The remote controller is too far from the	•	Operate the remote controller within	5
		AV receiver.		16 feet (5 m).

38

Image 38

Contents

TX-SR500 TX-SR500E Important safeguards AvisPrecautions Precautions FeaturesSupplied accessories Amplifier FeaturesSetting the AM tuning step frequency Worldwide models only Before using the unitSetting the voltage selector Worldwide models only Using the remote controllerIndex to parts and controls Index to parts and controls Antenna 14 ZREMOTE ControlRear panel Tape IN/OUT@ Adjust 2/3 button Preset 2/3 button= Mode buttons # Volume 5/∞ button 21Connecting to audio/video equipment About Digital Input Optical jackOretc Connecting to audio/video equipmentAbout the DVD, Video 1, Video 2 and Monitor OUT jacks Do NOTCENTERconnectUsing the provided speaker labels Positioning speakers/Connecting speakersStandard speaker placement of the Speakers a system Connecting to Speakers a Positioning speakers/Connecting speakersHow to connect to the Front Speakers B terminals Connecting to Speakers BAdjusting the position of the FM indoor antenna aerial Connecting antennasConnecting the supplied FM and AM indoor antennas aerials Adjusting the position of the AM indoor antenna aerialConnecting an AM outdoor antenna aerial Connecting antennasConnecting an FM outdoor antenna aerial Directional IinkagePower off function Connections for remote control zPower on/ready function Direct change functionConnecting the power/Turning on the AV Receiver Press STANDBY/ONPress Speaker Adjust twice Speaker setupSetting the crossover frequency Speaker setup Subwoofer Mode Setting the subwoofer mode Press Subwoofer Mode on the unit→ Subwoofer Mode Adjusting each speaker’s relative volume balance Test tonePlaying the connected source About digital soundPlaying the connected source To restore the display Using multi channel inputSwitch the source from Tape to MD Direct CH SEL Level 5/∞Press Memory while holding down Tuning manuallyListening to the radio Press TunerPress Tuner to switch the input source to the tuner Presetting radio stationsSelecting preset stations Listening to the radioVarious functions common to all the sources Muting the sound remote controller only Press MutingListening through headphones Turning on/off the Speakers A/SPEAKERS B systemsChanging the display Press Display Using the sleep timer remote controller only Press SleepVarious functions common to all the sources Level 5/∞ Setting the input signal formatTo fix the digital signal to DTS or PCM Treble adjustment Using the Audio Adjust functionBass adjustment Late night functionEnjoying the listening modes Input sources and available listening mode Enjoying the listening modesWhen the sound is Pro Logic II Movie, Dolby Digital or DTS Selecting the listening modeWhen the sound is Dolby Digital Various functions while playing surround soundVideo camera Recording a sourceStart recording at the recording component as desired CD player DVD operation buttons Using remote controller Controlling an Onkyo DVD player OSD operation buttonsControlling an Onkyo cassette tape deck Using remote controllerControlling an Onkyo CD player Press RCVR/TAPE Press the desired operation buttonNumeric buttons TV DVDWhen entering the code of Onkyo DVD players Controlling a DVD playerTroubleshooting Amplifier Remote controller Symptoms Causes Remedies PagesSymptoms Causes Remedies TroubleshootingWhen incorrect operation is observed OtherSpecifications Onkyo Europe Electronics GmbH