Onkyo S5100 instruction manual Troubleshooting

Troubleshooting—Continued

The surround back speakers produce no sound

•The surround back speakers are not used with all lis- tening modes. Try another listening mode (page 67).

•Not much sound may be produced by the surround back speakers with some sources.

•Check the Speaker Configuration (page 77).

•While speaker set B is on, playback is reduced to 5.1- channels and the surround back speakers produce no sound (page 7).

The subwoofer produces no sound

•If the source material contains no audio in the LFE channel, the subwoofer produces no sound.

•Check the Speaker Configuration (page 77).

There’s no sound with a certain signal format

•Check the digital audio output setting on the source component. On some game consoles, such as those that can play DVDs, the default setting is off.

•With some DVD-Video discs, you need to select an audio format from a menu or with the AUDIO button on your DVD player’s remote controller.

Can’t get 6.1- or 7.1-channel playback

•While speaker set B is on, playback in the main room is reduced to 5.1-channels and the surround back speakers produce no sound (page 7).

The volume cannot be set to 79

•After the Automatic Speaker Setup function has been run, or the volume level of each individual speaker has been adjusted (pages 42 and 80), the maximum vol- ume may be reduced.

•When the levels of each speaker have been adjusted (page 80), the maximum possible volume may be reduced.

Noise can be heard

•Using cable ties to bundle audio cables with power cords, speaker cables, and so on can degrade audio performance, so don’t use them.

•An audio cable may be picking up interference. Try repositioning your cables.

•When the Equalizer setting (page 81) is set to Audys- sey, the maximum possible volume is reduced by

6 dB.

The Late Night function doesn’t work

• Make sure that the source is Dolby Digital (page 76).

The analog multichannel input doesn’t work

•Check the multichannel input connections (page 31).

•Make sure that the multichannel input is selected (page 47).

•Check the audio output settings on your DVD player.

About DTS signals

•When playing DTS program material, using the pause, fast forward, or fast reverse function on your player may produce a short audible noise. This is not a mal- function.

•When DTS program material ends and the DTS bit- stream stops, the AV receiver remains in DTS listen-

ing mode and the DTS indicator remains on. This is to prevent noise when you use the pause, fast forward, or fast reverse function on your player. If you switch your player from DTS to PCM, as the AV receiver does not switch formats immediately, you may not hear any- thing, in which case you should stop your player for about 3 seconds, and then resume playback.

•With some CD players, you won’t be able to playback DTS material properly even though your player is con- nected to a digital input on the AV receiver. This is usually because the DTS bitstream has been processed (e.g., output level, sampling rate, or frequency response changed) and the AV receiver doesn’t recog- nize it as a genuine DTS signal. In such cases, you may hear noise.

The beginning of audio received by an HDMI IN can’t be heard

•Since it takes longer to identify the format of an HDMI signal than it does for other digital audio sig- nals, sound may not be output immediately.

Video

There’s no picture

•Make sure that all video connecting plugs are pushed in all the way (page 27).

•Make sure that each video component is properly con- nected.

•On your TV, make sure that the video input to which the AV receiver is connected is selected.

•While the Pure Audio listening mode is selected, the video circuitry is turned off and only the HDMI OUT outputs video signals.

•The AV receiver does not convert between formats, so if a video source component is connected to a compo- nent video input, your TV must be connected to the component video output (page 28).

•If the video source is connected to an HDMI input, your TV must be connected to the HDMI OUT (page 28).

There’s no picture from a source connected to an HDMI IN

•Reliable operation with an HDMI-to-DVI adapter is not guaranteed. In addition, video signals from a PC are not supported (page 36).

•If the message “Resolution Error” appears on the AV receiver’s display, this indicates that your TV does not support the current video resolution and you need to select another resolution on your DVD player.

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