Technicolor - Thomson 585 manual Troubleshooting

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Chapter 5

Troubleshooting

5 Troubleshooting

Introduction This chapter suggest solutions for problems you may encounter while installing or configuring y our SpeedTouch™.

If the suggestions do not resolve the problem, look at the support pages on http://

www.speedtouch.com/support or contact your service provider.

For Internet connection troubleshooting, refer to the provided Installation and

Setup Guide.

Topics In this chapter:

General SpeedTouch™ Troubleshooting

UPnP™ on Windows XP Systems

Reset to Factory Defaults

E-DOC-CTC-20051017-0147 v2.0	93

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Contents

SpeedTouch585v6 Page SpeedTouch Document Information CopyrightTrademarks Contents SpeedTouch Web Interface Troubleshooting Contents About this User’s Guide Terminology Documentation and software updatesAbout this User’s Guide Getting to know your SpeedTouch SpeedTouch LED Behaviour Indicator Description Name Colour StateDSL Indicator Description Name LED StatusAccess Method Can be used to Accessing your SpeedTouchTo access the SpeedTouch via the Web interface Access via the Web InterfaceFor more information, see Quote site command on Access via CLITo access the SpeedTouch via the Command Line Interface CLI To start a Telnet session Select All Programs Accessories Command PromptOpen a Command Prompt window Access via FTPUse Command Common FTP commandsFtp quote site ip iplist Remote Assistance To access the SpeedTouch remotely To enable remote accessTo disable remote access Chapter Wired Ethernet Wireless Ethernet Local Network SetupFor more information, see Device settings on Wired EthernetIntroduction Wireless client requirements Wireless EthernetWireless Basics Chapter Wireless Security on Connecting Wireless Clients for the First TimeWireless default settings Click Connect Anyway First-time association exampleName Ssid Wireless SecuritySecurity disabled default Search for wireless devices taskWEP Wired-Equivalent Privacy WPA-PSK Wi-Fi Protected Access Pre-Shared KeySecurity issues Registering wireless clients Connecting Additional Wireless ClientsClick Configure Registering clients via Web pagesRegistering clients via the association button Wireless Distribution System WDS Extending the Range of Your Wirelstess NetworkChapter Chapter SpeedTouch Internet Connectivity Dial-In ClientsWeb Pages Internet GatewaySee 3.1 SpeedTouch Web Pages on page 31 to proceed If your computer runs You can useMonitoring your Internet connection SpeedTouch Web PagesIntroduction Starting an Internet session Terminating an Internet session Internet Gateway Device Control Agent Internet connection status Terminating an Internet session SpeedTouch Consult Documentation SpeedTouch Web InterfaceMenu Language Bar Navigation Bar Notification Area Tasks NavigationExpanding the menu MenuCollapsing Language Bar Navigation Bar Notification Area Tasks SpeedTouch Broadband Connection Toolbox Home Network HomeSpeedTouch home SpeedTouch Information Configuration Event LogsInformation SpeedTouch Easy Setup Restarting your RestartSpeedTouch Click Yes, restart my SpeedTouch. The SpeedTouch restartsConfiguration Accessing the Backup & Restore Back up & RestoreSaving your current configuration Restoring a previously saved configurationResetting the SpeedTouch factory defaults Reset to Factory DefaultsEvent Logs Indicator DescriptionBroadband Connection menu DSL Connection Internet ServicesBroadband Connection Click Check Connectivity Connectivity CheckPick a task list, click Check connectivity to the Internet DSL Connection Internet Services Broadband Connection menu, click Internet Services Internet Service SettingsAccessing the Internet Service Settings Overview Toolbox Terminating remote assistance Username PasswordEnabling Remote Assistance Game & Application Sharing Chapter Defined Games & Applications Accessing the Defined Games & ApplicationsConfigure Under Accessing the Game or Application Definition OverviewGame or Application Definition Adding a Port Translation ruleCreating a new game or application New Game or ApplicationCurrent Address Based Filtering rules Parental ControlAllow access to a specific Web site Deny access to a specific Web siteRedirect a Web site Proceed as follows Allow is selected under Action for Unknown SitesUnder Content Based Filtering you can Configure content based filtering settingsRedirecting all Web sites Click Redirect in the Action listAccessing the Content Level Content LevelToolbox menu, click Web Site Filtering Click Configure Icon DescriptionFirewall DisabledBlockAll StandardEditing a security level Proceed as follows Details of a security levelCreating a new security level Chapter Intrusion Detection Dynamic DNS On the Dynamic DNS page, click ConfigureUser Privileges User ManagementChapter Toolbox menu, click User Management Edit UserEditing a user account Proceed as follows Change Default User page appears Change Default UserChanging the default user Add User Interfaces Home NetworkDevices Home Network Viewing wireless client information Devices See 4.6.2 Device Settings on page 80 for more informationConnection Sharing Device SettingsAccessing the device settings Overview Chapter Assigning the public IP address to a device Assign Public IPAccessing the wireless device settings Overview Wireless Device SettingsPoint settings Access Point SettingsAccessing the Access Allow New Devices Broadcast Network NameEncryption Select Use WEP EncryptionSelect Use WPA-PSK Encryption Access control on SpeedTouchNew stations are allowed automatically New stations are allowed via registrationInformation, see 4.6.4 Wireless Device Settings on Click Configure Pick a task list, click Configure WDS Configuring WDSPick a task list, click Scan for wireless Access Points Establishing a WDS connection Interfaces Assigning a new IP address to the SpeedTouch Interface SettingsHome Network menu, click Interfaces Dhcp Pool Accessing the Dhcp PoolDhcp Pool Components Dhcp Pool Troubleshooting SpeedTouch does not work SpeedTouch unreachable General SpeedTouch TroubleshootingPoor SpeedTouch PerformanceLANLEDdoesnotlightup Make sure that Wired Ethernet TroubleshootingNot able to connect wireless clients Wireless Ethernet TroubleshootingUPnP on Windows XP Systems Adding IGD Discovery Control Software reset Hardware reset Resetting your SpeedTouch100 Page Need more help?