Chapter 5
Troubleshooting
5.1 General SpeedTouch™ Troubleshooting
SpeedTouch™ does not work
SpeedTouch™ unreachable
If none of the LEDs light up, make sure that:
The SpeedTouch™ is plugged into a power socket outlet.
You are using the correct power supply for your SpeedTouch™ device.
The power requirements for your SpeedTouch™ are clearly indicated on the identification label on the bottom of the SpeedTouch™.
The SpeedTouch™ is turned on via the push button at the back panel.
If your SpeedTouch™ is cannot be reached due to misconfiguration, you might consider a hardware reset to factory defaults as described in “5.3 Reset to Factory Defaults” on page 99.
! | However, note that resetting the SpeedTouch™ to its factory settings will |
revoke all the changes you made to the configuration. |
Poor SpeedTouch™ | Make sure that the SpeedTouch™ is installed and configured as instructed in the |
performance | Installation and Setup Guide or as instructed by the Service Provider. |
94 | E-DOC-CTC-20051017-0147 v2.0 |
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SpeedTouch585v6
Page
SpeedTouch
Copyright
Trademarks
Document Information
Contents
SpeedTouch Web Interface
Troubleshooting
Contents
Terminology Documentation and software updates
About this User’s Guide
About this User’s Guide
Getting to know your SpeedTouch
Indicator Description Name Colour State
SpeedTouch LED Behaviour
Indicator Description Name LED Status
DSL
Accessing your SpeedTouch
Access Method Can be used to
Access via the Web Interface
To access the SpeedTouch via the Web interface
Access via CLI
To access the SpeedTouch via the Command Line Interface CLI
For more information, see Quote site command on
Select All Programs Accessories Command Prompt
To start a Telnet session
Access via FTP
Open a Command Prompt window
Common FTP commands
Use Command
Ftp quote site ip iplist
To access the SpeedTouch remotely To enable remote access
To disable remote access
Remote Assistance
Chapter
Local Network Setup
Wired Ethernet Wireless Ethernet
Wired Ethernet
For more information, see Device settings on
Wireless Ethernet
Introduction Wireless client requirements
Wireless Basics
Chapter
Connecting Wireless Clients for the First Time
Wireless default settings
Wireless Security on
First-time association example
Click Connect Anyway
Wireless Security
Name Ssid
WEP Wired-Equivalent Privacy
Search for wireless devices task
Security disabled default
WPA-PSK Wi-Fi Protected Access Pre-Shared Key
Click Configure
Connecting Additional Wireless Clients
Security issues Registering wireless clients
Registering clients via Web pages
Registering clients via the association button
Extending the Range of Your Wirelstess Network
Wireless Distribution System WDS
Chapter
Chapter
Web Pages
Internet Connectivity Dial-In Clients
SpeedTouch
Internet Gateway
If your computer runs You can use
See 3.1 SpeedTouch Web Pages on page 31 to proceed
SpeedTouch Web Pages
Introduction Starting an Internet session
Monitoring your Internet connection
Terminating an Internet session
Internet Gateway Device Control Agent
Internet connection status Terminating an Internet session
SpeedTouch Web Interface
SpeedTouch Consult Documentation
Navigation
Menu Language Bar Navigation Bar Notification Area Tasks
Menu
Collapsing
Expanding the menu
Language Bar
Navigation Bar
Notification Area
Tasks
Home
SpeedTouch home
SpeedTouch Broadband Connection Toolbox Home Network
Information Configuration Event Logs
SpeedTouch
Information
SpeedTouch Easy Setup
SpeedTouch
Restart
Restarting your
Click Yes, restart my SpeedTouch. The SpeedTouch restarts
Configuration
Saving your current configuration
Back up & Restore
Accessing the Backup & Restore
Restoring a previously saved configuration
Reset to Factory Defaults
Resetting the SpeedTouch factory defaults
Indicator Description
Event Logs
DSL Connection Internet Services
Broadband Connection
Broadband Connection menu
Connectivity Check
Pick a task list, click Check connectivity to the Internet
Click Check Connectivity
DSL Connection
Internet Services
Internet Service Settings
Accessing the Internet Service Settings Overview
Broadband Connection menu, click Internet Services
Toolbox
Username Password
Enabling Remote Assistance
Terminating remote assistance
Game & Application Sharing
Chapter
Accessing the Defined Games & Applications
Defined Games & Applications
Game or Application Definition
Accessing the Game or Application Definition Overview
Configure Under
Adding a Port Translation rule
New Game or Application
Creating a new game or application
Parental Control
Current Address Based Filtering rules
Redirect a Web site Proceed as follows
Deny access to a specific Web site
Allow access to a specific Web site
Allow is selected under Action for Unknown Sites
Redirecting all Web sites
Configure content based filtering settings
Under Content Based Filtering you can
Click Redirect in the Action list
Toolbox menu, click Web Site Filtering Click Configure
Content Level
Accessing the Content Level
Icon Description
BlockAll
Disabled
Firewall
Standard
Details of a security level
Creating a new security level
Editing a security level Proceed as follows
Chapter
Intrusion Detection
On the Dynamic DNS page, click Configure
Dynamic DNS
User Management
User Privileges
Chapter
Edit User
Editing a user account Proceed as follows
Toolbox menu, click User Management
Change Default User
Changing the default user
Change Default User page appears
Add User
Home Network
Devices
Interfaces
Home Network Viewing wireless client information
See 4.6.2 Device Settings on page 80 for more information
Devices
Device Settings
Accessing the device settings Overview
Connection Sharing
Chapter
Assign Public IP
Assigning the public IP address to a device
Wireless Device Settings
Accessing the wireless device settings Overview
Access Point Settings
Accessing the Access
Point settings
Encryption
Broadcast Network Name
Allow New Devices
Select Use WEP Encryption
New stations are allowed automatically
Access control on SpeedTouch
Select Use WPA-PSK Encryption
New stations are allowed via registration
Information, see 4.6.4 Wireless Device Settings on
Pick a task list, click Scan for wireless Access Points
Configuring WDS
Click Configure Pick a task list, click Configure WDS
Establishing a WDS connection
Interfaces
Interface Settings
Assigning a new IP address to the SpeedTouch
Dhcp Pool Accessing the Dhcp Pool
Dhcp Pool
Home Network menu, click Interfaces
Components Dhcp Pool
Troubleshooting
Poor SpeedTouch
General SpeedTouch Troubleshooting
SpeedTouch does not work SpeedTouch unreachable
Performance
Wired Ethernet Troubleshooting
LANLEDdoesnotlightup Make sure that
Wireless Ethernet Troubleshooting
Not able to connect wireless clients
UPnP on Windows XP Systems
Adding IGD Discovery Control
Resetting your SpeedTouch
Software reset Hardware reset
100
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