4 Troubleshooting
4 Troubleshooting
Introduction This chapter provides information on how to identify and correct some common prob- lems you may encounter when using and configuring the SpeedTouch™.
If the following troubleshooting tips do not resolve the problem contact the company from which you purchased the SpeedTouch™ for assistance.
Configuration problems If you encounter DSL connectivity problems due to misconfiguration you might consider a hardware reset to factory defaults as described in this chapter.
However, please note that resetting the SpeedTouch™ to its factory settings will revoke all the changes you made to the configuration.
Startup problems and Via the LEDs you can check the status of the SpeedTouch™. Following table may help alert indications you in case of problems starting up the SpeedTouch™:
Indicator |
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| Description |
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Name | Color | Status |
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Power/System | Off |
| Power off. |
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| Green | Solid | Power on, normal operation. |
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| Flashing | Power on, |
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| Amber | Flashing | |
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| Solid | Power on, POST(*) pending. |
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| Red | Solid | Power on, POST(*) failed. |
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DSL/WAN | Off |
| No DSL line. |
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| Amber | Flashing | DSL line synchronization pending. |
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| Solid | DSL line synchronized. |
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| Amber | Toggling | DSL line synchronized and |
| Green |
| |
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| Green | Solid | DSL line synchronized and |
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| |
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LAN | Off |
| No Ethernet link. |
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| Green | Solid | Ethernet link. |
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USB | Off |
| No USB link. |
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| Green | Solid | USB link. |
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(*)Power On Self Test (POST)
3EC 37891 AAAA TCZZA Ed. 01 | 41 |
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