Technicolor - Thomson 510, 510i, 530 manual Problem Solution

4Troubleshooting

Troubleshooting table Following table may help you determine the nature of the problem, and provides some

plausible solutions:

Problem	Solution
SpeedTouch™ does not work.	Make sure that the SpeedTouch™ is plugged
(none of the LEDs light up)	into an electrical outlet.
	Make sure that you are using the correct
	power supply for your SpeedTouch™ device.
LAN LED does not light up.	Make sure that the cable(s) are securely
Link integrity/Activity LED of partic-	connected to the 10/100Base-T port(s).
ular Ethernet port does not light up.
	Make sure that you are using the correct
	cable type for your Ethernet equipment.
100Base-T LED of particular	Make sure the computer's Ethernet port
Ethernet port does not light up.	supports 100Base-T Ethernet connectivity
	and/or is configured for auto-negotiation.
SpeedTouch™530 USB driver instal-	Verify that your computer is running one of
lation failed.	the supported OSs and that it meets the
	according minimum requirements.
	Verify that no previous SpeedTouch™ USB
	driver is installed on your PC.
	Uninstall other SpeedTouch™ USB software
	and/or drivers.
Temporarily poor performance of	Your USB port congests, meaning that too
SpeedTouch™530, connected via a	much traffic is passing through it.
USB hub.	Avoid using multiple high speed USB devices,
	e.g. scanners, speaker, etc. during heavy duty,
	e.g. a data download.
Poor SpeedTouch™ performance.	Make sure that the SpeedTouch™ is installed
	and configured as instructed in this Setup and
	User's Guide and/or as instructed by the ISP.
	Check whether a central splitter or dedi-
	cated filters are installed properly.
No Line synchronization achieved.	Make sure that ADSL service is enabled on
Line Sync LED keeps flashing	the wall outlet the SpeedTouch™ is
	connected to.
	Make sure that the correct SpeedTouch™
	variant is used for your DSL service.
	In case of ADSL/POTS services at your
	premises, ONLY use a SpeedTouch™510
	ADSL/POTS variant.
	In case of ADSL/ISDN services at your local
	premises, ONLY use a SpeedTouch™510i
	ADSL/ISDN variant.

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