Sharp MX-2310U Troubleshooting, When Installation Was Not Successful, Problem, Point to check

Page 42
4 TROUBLESHOOTING

4 TROUBLESHOOTING

WHEN INSTALLATION WAS NOT

SUCCESSFUL

This section provides solutions to possible installation problems. See the following table of contents to locate the appropriate page for your question or problem.

The software cannot be installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

The machine is not detected (when connected to a network). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

The plug and play screen does not appear (USB connection in Windows).. . . . . . . . . . . . . . . . . . . . . 41

The printer driver is not installed correctly by plug and play (USB connection in Windows). . . . . . . . . 42

The printer driver cannot be installed (Windows 2000/XP/Server 2003) . . . . . . . . . . . . . . . . . . . . . . . 42

Problem

 

Point to check

Solution

 

 

 

 

The software cannot

 

Is there sufficient free space on your

Delete any unneeded files and applications to increase

be installed.

 

hard drive?

free space on your hard drive.

 

 

 

 

 

 

Are you using an operating system that

Make sure that the software can run on your operating

 

 

is not supported?

system.

The machine is not

 

 

 

 

Is the IP address of the machine

If the IP address of the machine is not configured, the

detected (when

 

configured?

machine will not be detected. Make sure that the IP

connected to a

 

 

address is configured correctly in "Network Settings" in

network).

 

 

the machine's system settings (administrator).

 

 

 

System Settings (Administrator) > "Network Settings"

 

 

 

 

 

 

Is your computer connected to the same

Windows:

 

 

network as the machine?

If the machine and your computer are not connected

 

 

 

to the same local area network, the machine will not

 

 

 

be detected. If the two are connected to different

 

 

 

sub-networks, click the [Specify condition] button and

 

 

 

enter the machine's name (host name) or IP address

 

 

 

to search for the machine.

 

 

 

Macintosh:

 

 

 

If multiple AppleTalk zones exist, select the zone to

 

 

 

which the machine is connected from the menu.

 

 

 

 

40

Image 42
Contents SETUP IN A MACINTOSH ENVIRONMENT TROUBLESHOOTING Software Setup GuideBEFORE INSTALLING THE SOFTWARE SETUP IN A WINDOWS ENVIRONMENT DIGITAL FULL COLOR MULTIFUNCTIONAL SYSTEMSOFTWARE LICENSE Please noteSETUP IN A MACINTOSH 3 ENVIRONMENT TABLE OF CONTENTSBEFORE INSTALLING THE 1 SOFTWARE 4 TROUBLESHOOTINGSOFTWARE CD-ROM 1 BEFORE INSTALLING THE SOFTWARECD-ROMS AND SOFTWARE can only be used when the machine is connected to a networkPrinter driver Disc Software for WindowsSoftware for Macintosh PPD fileOTHER CD-ROMS Windows VERIFYING SYSTEM REQUIREMENTSSYSTEM REQUIREMENTS Macintosh*4system SOFTWARE REQUIREMENTSOperating SoftwareCONNECTING THE MACHINE CONNECTING TO A NETWORKCONNECTING THE MACHINE WITH A USB CABLE Windows 3 Double-click the Setup icon 2 SETUP IN A WINDOWS ENVIRONMENTOPENING THE SOFTWARE SELECTION SCREEN FOR ALL SOFTWARE 1 Insert the Software CD-ROM into your computers CD-ROM driveINSTALLING THE PRINTER DRIVER / PC-FAX DRIVER WHEN THE MACHINE IS CONNECTED TO A NETWORK1 Click the Printer Driver button 2 Click the Standard installation button 5 Follow the on-screen instructions 6 When the installation completed screen appears, click the OK buttonThis completes the installation 7 Click the Close button in the window of stepX Advanced installation 2 Click the Advanced installation buttonWindow confirming installation of the display fonts Printer name windowX Installation by specifying the machines address 2 Click the Custom installation button3 When you are asked how the printer is 8 When the printer name window appears, click the Next button 10 Follow the on-screen instructions12 Click the Close button in the window of step X Printing using the IPP function and the SSL function 5 Enter the machines URL and click the Next button 6 Perform steps 5 through 12 on page 15 to continue the installationWhen SSL is used Normal formatWHEN THE MACHINE WILL BE CONNECTED WITH A USB CABLE 2 Connect the cable to the USB connector B type on the machine 8 Installation of the PCL6 or SAPL-c printer driver begins1 Make sure that the machine is powered on 6 Click the Close button in the window of stepWhen installing the PS printer driver, PPD driver, or PC-Fax driver 7 When the printer name window appears, click the Next button 9 Follow the on-screen instructions11 Click the Close button in the window of step 5 Perform steps 5 through 12 on page 15 to continue the installation USING THE MACHINE AS A SHARED PRINTER4 Select the printer name configured as a shared printer 3 Select Use an existing port and click the Next button1 Right-click the printer driver icon of the machine 3 Click the Configuration tab 4 Click the Auto Configuration button2 Open the printer properties window 2 Select PropertiesIf automatic configuration fails 5 Configure the image of the machine1 Select the options that are installed on the machine 6 Click the OK button in the printer properties window1 Click the Device Settings tab 2 Configure each item based on the machine configuration3 Click the OK button appears, click the Finish button INSTALLING THE PRINTER STATUS MONITORWhen the installation completed screen 4 Click the Close button in the window of step1 Click the Scanner Driver TWAIN button INSTALLING THE SCANNER DRIVER3 When the finish setup window appears, click the OK button 6 Click the Search buttonThis completes the configuration of the scanner driver 8 Click the OK button7 Follow the on-screen instructions INSTALLING THE PS DISPLAY FONTS6 Click the PS Display Font button 8 Click the Close button in the screen of stepCHANGING THE PORT 3 Adding or changing a port1 Click the Ports tab 2 Click the Add Port button 6 Click the Close button in the screen of step 4 Select SC2 TCP/IP Port and then click the New Port button5 Create the new port Follow steps 1 to 3 of CHANGING THEClick the Next button Configure the port settings5 Select Custom and click the Settings button 7 Click the Next button in the screen of step2 Double-click the CD-ROM icon on the desktop SETUP IN A MACINTOSH 3 ENVIRONMENTMAC OS 3 Double-click the MacOSX folder11 Select Utilities from the Go menu 9 Click the Install button12 Double-click the Printer Setup Utility icon 13 Click Addv10.4.11, v10.5 - 10.5.8, v10.6 14 Configure the printer driver1 Click the Default Browser icon 2 Click the machines model name2 Select the options that are installed on the machine 16 Select the machine configuration1 Select Installable Options This completes the configuration of the printer driver1 Select IP Printing 3 Select Sharp in Print Using and click the PPD file of your model1 Click the IP Printer icon 3 Select Sharp in Printer Model and click the PPD file of your model1 Download the software and save the extracted files in any folder MAC OS 9.03 Double-click the Installer icon 4 Click the Install button 2 Double-click the MacOS folderInstalling the screen fonts 11 Click the Configure button12 Select the machine configuration 9 Select the PPD fileProblem 4 TROUBLESHOOTINGWHEN INSTALLATION WAS NOT SUCCESSFUL Solutionappear USB The plug and playscreen does not connection innot installed correctly 2 Click Performance and Maintenance and then System4 Check the settings in What action do 1 Click the start button and then click Control Panel3 Delete the installation information REMOVING THE SOFTWARE2 Click Uninstall a program 2 Double-click the MacOS folder 3 Double-click the Installer iconMX-2010U/MX-2310U Software Setup Guide SSG-SAPL-EX-ZZ
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Manual 2 pages 39.96 Kb

MX-2010U, MX-2310U specifications

The Sharp MX-2310U is a multifunction printer designed for small to medium-sized businesses, offering a blend of advanced features, technologies, and characteristics that enhance productivity and streamline workflow. This versatile device stands out for its capability to print, copy, scan, and fax, all from a single unit, making it an ideal choice for workplaces that demand efficiency.

One of the main features of the MX-2310U is its impressive print speed of up to 23 pages per minute for black-and-white documents and 20 pages per minute in color. It delivers high-quality prints with a resolution of up to 1200 x 1200 dpi, ensuring sharp text and vivid images. The device also supports various paper sizes and media types, including envelopes and labels, making it versatile enough to handle different printing needs.

In terms of scanning capabilities, the MX-2310U excels with its high-speed, double-sided scanning feature. This allows users to quickly digitize documents, while the standard 75-sheet automatic document feeder (ADF) increases efficiency by allowing multiple pages to be scanned in one go. The scanner supports a variety of file formats, including PDF, TIFF, and JPEG, providing flexibility for document management.

One of the standout technologies in the MX-2310U is its user-friendly touch-screen interface, which simplifies navigation and provides easy access to frequently used functions. Users can easily customize their workflow with the capability to set up shortcuts and access cloud services. The device is also equipped with Sharp’s advanced security features, including encryption and user authentication, helping to protect sensitive information within the office environment.

Furthermore, the MX-2310U incorporates energy-efficient technologies, such as low power consumption and the ability to print in duplex mode, which helps reduce paper usage. This environmentally conscious approach is complemented by its Energy Star certification, underscoring its commitment to sustainability.

Connectivity options are extensive, with USB, Ethernet, and Wi-Fi capabilities that allow for seamless integration into any office network. The MX-2310U is also compatible with various mobile printing solutions, enabling users to print directly from smartphones and tablets, a crucial feature in today's mobile-driven work environments.

In conclusion, the Sharp MX-2310U multifunction printer is an excellent investment for businesses looking to enhance their productivity and efficiency. With its advanced features, high-quality output, and user-friendly design, it serves as a reliable partner in meeting diverse office demands.