Motorola SVG1501E Status Diagnostics, Ping Utility, Testing Network Connectivity with the SVG1501

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Status Diagnostics Page

Use the following diagnostic tools to troubleshoot IP connectivity problems:

Ping (LAN)

Traceroute (WAN)

Ping Utility

Use Ping (Packet InterNet Groper) to check connectivity between the SVG1501 and other devices on the SVG1501 LAN by sending a small packet of data and then waiting for a reply. A Ping reply confirms that the computer is connected to the SVG1501.

Testing Network Connectivity with the SVG1501

To check connectivity between the SVG1501 and other devices on the SVG1501 LAN, perform the following test:

1.Select Ping from the Select Utility drop-down list.

2.Enter the IP address of the computer you want to Ping in the Target field.

3.Enter the data packet size in bytes in the Ping Size field.

4.Enter the number of ping attempts in the No. of Pings field.

5.Enter the time between Ping send operations in milliseconds in the Ping Interval field.

6.Click Start Test to begin the Ping operation. The Ping results will display in the Results pane.

7.You can click Abort Test at any time during the test to stop the Ping operation.

8.Repeat steps 2 through 6 for each device you want to ping.

When done, click Clear Results to delete the Ping results in the Results pane.

4 • Status Pages

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Contents Motorola SURFboard Page Important Safety Instructions Safety and Regulatory InformationRecycling your Motorola Equipment Caring for the Environment by RecyclingFCC Interference Statement Important Voip Service InformationFCC Radiation Exposure Statement Industry Canada IC StatementInternational Declaration of Conformity Table of Contents Basic Pages Wireless PagesAdvanced Pages Firewall PagesVPN Pages TroubleshootingMTA Pages Software LicenseStandard Features 1OverviewContact Information Wireless LAN SVG1501 LAN ChoicesUSB Connection SVG1501U Only Sample Wireless Network Connections SVG1501U model shown Sample Ethernet to Computer Connection SVG1501U model shown Wired Ethernet LANFront Panel Rear Panel ResetTEL1/2 USBCable MAC LabelGetting Started Inside the BoxCD-ROM Signing Up for Service BeforeYou BeginSystem Requirements Connecting the SVG1501 SVG1501 LED Activity During Startup Connecting the SVG1501UWall Mounting the SVG1501 Print a copy of the Wall Mounting Template Wall Mounting Template Wall Mounting TemplateConfiguring TCP/IP in Windows XP Setting Up Internet AccessConfiguring TCP/IP in Windows Vista Open the Control PanelClick All Programs Click Accessories Verifying the IP Address in Windows XPVerifying the IP Address in Windows Vista Renewing Your IP Address Setting Up a Wi-Fi NetworkStarting the SVG1501 Configuration Manager Cmgr Basic ConfigurationSVG1501 Menu Options Bar Configuration Manager Menu Options BarStatus BasicGetting Help Exiting the SVG1501 Configuration ManagerVPN MTAStatus Pages Status SoftwareStatus Connection Changing the SVG1501 Default Password Restoring Factory DefaultsStatus Security Status Diagnostics Testing Network Connectivity with the SVG1501Ping Utility Traceroute Utility Status Event Log Field Descriptions for the Basic Setup Basic SetupNapt mode Basic PagesBasic Dhcp LANWAN Field Descriptions for the Basic Dhcp Field Descriptions for Basic Ddns Basic DdnsBasic Backup Restoring Your SVG1501 ConfigurationBacking Up Your SVG1501 Configuration Advanced Options Advanced PagesField Descriptions for the Advanced Options WAN BlockingHttp//WanIPAddress8080/ to access the SVG1501 Remote Config ManagementMulticast Enable UPnP EnableAdvanced IP Filtering EnabledField Descriptions for the Advanced IP Filtering Start AddressAdvanced MAC Filtering Setting a MAC Address FilterField Descriptions for the Advanced MAC Filtering Click Add MAC AddressAdvanced Port Filtering Advanced Port ForwardingField Descriptions for the Advanced Port Filtering Advanced Pages Field Descriptions for the Advanced Port Triggers Advanced Port TriggersAdvanced Routing Information Protocol Setup Setting Up the DMZ HostAdvanced DMZ Host Field Descriptions for the Advanced RIP Setup Firewall Pages Firewall Web Content FilterFirewall Remote Log Firewall Local LogField Description for the Firewall Remote Log Permitted ConnectionsProduct Configuration Events Known Internet AttacksTo SysLog server at Parental Control Pages Parental Control User SetupField Descriptions for the Parental Control User Setup Parental Control Basic Setup Parental Control Local Log Parental Control Time of Day FilterWireless Pages Wireless 802.11 RadioField Descriptions for the Wireless 802.11 Radio Field Descriptions for the Wireless 802.11 Primary Network Wireless 802.11 Primary Network802.1x Authentication Shared Key AuthenticationWPA Pre-Shared Key Show KeyField Descriptions for the Wireless 802.11 Advanced Wireless 802.11 AdvancedRate Afterburner TechnologyBeacon Interval Dtim IntervalField Descriptions for the Wireless 802.11 Access Control Wireless 802.11 Access ControlWireless Interface MAC Restrict ModeField Descriptions for the Wireless 802.11 Wi-Fi Multimedia Wireless 802.11 Wi-Fi MultimediaField Descriptions for the Wireless 802.11 Bridging Wireless 802.11 BridgingWireless Bridging Remote BridgesEncrypting Wireless LAN Transmissions Setting UpYour Wireless LANEncrypting Wireless LAN Transmissions Otherwise, configure WEP on the SVG1501Installing Wireless Clients Configuring Wireless ClientsConfigured the Wireless Network Name on the SVG1501 Installing a Wireless Client for WPA Configuring a Wireless Client for WEPConfiguring a Wireless Client with the Network Name Ssid VPN Basic VPN PagesVPN IPsec Local Endpoint Settings Enable drop-downName Address group typeIPsec Settings Remote Endpoint SettingsNetwork address type Remote AddressPhase 1 encryption Phase 1 DH groupPhase 1 authentication Phase 1 SA lifetimeVPN L2TP/PPTP VPN Event Log MTA Pages MTA StatusMTA Dhcp MTA QoS MTA Provisioning MTA Event Log Solutions TroubleshootingTroubleshooting Solutions Power light is offFront-Panel LEDs and Error Conditions Front-Panel LEDs and Error ConditionsWireless clients cannot send or receive data Slow wireless transmission speed with WPA enabledSoftware License Software LicenseGovernment Restricted Rights Motorola, Inc Tournament Drive Horsham, PA 19044 U.S.A