Motorola SVG1501E, SVG1501UE manual Troubleshooting Solutions, Power light is off

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12 Troubleshooting

If the solutions listed here do not solve your problem, contact your service provider.

Before calling your service provider, try pressing RESET on the SVG1501 rear panel.

Note: Pressing RESET restores the default settings. You will lose your custom configuration settings, including Parental Control, Firewall and Advanced settings.

Resetting the SVG1501 may take 5- to 30 minutes. Your service provider may ask for the front panel LED status, see Front-Panel LEDs and Error Conditions.

Solutions

	Table 1 – Troubleshooting Solutions
Problem	Possible Solution

Power light is off	Check that the SVG1501 is properly plugged into the electrical outlet.
	Check that the electrical outlet is working.
	Press the RESET button.

Cannot send or	Note the status of the LEDs on the front panel, and refer to Front-Panel
receive data	LEDs and Error Conditions to identify the error. If you have cable TV,
	check that the TV is working and the picture is clear. If you cannot
	receive regular TV channels, the data service will not function.
	Check the coaxial cable at the SVG1501 and wall outlet. Hand-tighten, if
	necessary.
	Check the IP address. Follow the steps for verifying the IP address for
	your system described in Setting Up Internet Access. Call your service
	provider if you need an IP address.
	Check that the Ethernet cable is properly connected to the SVG1501
	and the computer.
	Verify connectivity of any device connected via the Ethernet port, by
	checking the LINK LEDs on the rear panel.

12 • Troubleshooting

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Contents Motorola SURFboard Page Important Safety Instructions Safety and Regulatory InformationRecycling your Motorola Equipment Caring for the Environment by RecyclingFCC Interference Statement Important Voip Service InformationFCC Radiation Exposure Statement Industry Canada IC StatementInternational Declaration of Conformity Table of Contents Firewall Pages Wireless PagesBasic Pages Advanced PagesSoftware License TroubleshootingVPN Pages MTA Pages1Overview Standard FeaturesContact Information SVG1501 LAN Choices Wireless LANUSB Connection SVG1501U Only Sample Wireless Network Connections SVG1501U model shown Sample Ethernet to Computer Connection SVG1501U model shown Wired Ethernet LANFront Panel USB ResetRear Panel TEL1/2Cable MAC LabelInside the Box Getting StartedCD-ROM BeforeYou Begin Signing Up for ServiceSystem Requirements Connecting the SVG1501 SVG1501 LED Activity During Startup Connecting the SVG1501UWall Mounting the SVG1501 Print a copy of the Wall Mounting Template Wall Mounting Template Wall Mounting TemplateOpen the Control Panel Setting Up Internet AccessConfiguring TCP/IP in Windows XP Configuring TCP/IP in Windows VistaVerifying the IP Address in Windows XP Click All Programs Click AccessoriesVerifying the IP Address in Windows Vista Renewing Your IP Address Setting Up a Wi-Fi NetworkStarting the SVG1501 Configuration Manager Cmgr Basic ConfigurationBasic Configuration Manager Menu Options BarSVG1501 Menu Options Bar StatusMTA Exiting the SVG1501 Configuration ManagerGetting Help VPNStatus Software Status PagesStatus Connection Restoring Factory Defaults Changing the SVG1501 Default PasswordStatus Security Testing Network Connectivity with the SVG1501 Status DiagnosticsPing Utility Traceroute Utility Status Event Log Basic Pages Basic SetupField Descriptions for the Basic Setup Napt modeLAN Basic DhcpWAN Field Descriptions for the Basic Dhcp Field Descriptions for Basic Ddns Basic DdnsRestoring Your SVG1501 Configuration Basic BackupBacking Up Your SVG1501 Configuration WAN Blocking Advanced PagesAdvanced Options Field Descriptions for the Advanced OptionsUPnP Enable Remote Config ManagementHttp//WanIPAddress8080/ to access the SVG1501 Multicast EnableStart Address EnabledAdvanced IP Filtering Field Descriptions for the Advanced IP FilteringClick Add MAC Address Setting a MAC Address FilterAdvanced MAC Filtering Field Descriptions for the Advanced MAC FilteringAdvanced Port Forwarding Advanced Port FilteringField Descriptions for the Advanced Port Filtering Advanced Pages Field Descriptions for the Advanced Port Triggers Advanced Port TriggersSetting Up the DMZ Host Advanced Routing Information Protocol SetupAdvanced DMZ Host Field Descriptions for the Advanced RIP Setup Firewall Pages Firewall Web Content FilterPermitted Connections Firewall Local LogFirewall Remote Log Field Description for the Firewall Remote LogKnown Internet Attacks Product Configuration EventsTo SysLog server at Parental Control Pages Parental Control User SetupField Descriptions for the Parental Control User Setup Parental Control Basic Setup Parental Control Local Log Parental Control Time of Day FilterWireless 802.11 Radio Wireless PagesField Descriptions for the Wireless 802.11 Radio Field Descriptions for the Wireless 802.11 Primary Network Wireless 802.11 Primary NetworkShow Key Shared Key Authentication802.1x Authentication WPA Pre-Shared KeyField Descriptions for the Wireless 802.11 Advanced Wireless 802.11 AdvancedDtim Interval Afterburner TechnologyRate Beacon IntervalMAC Restrict Mode Wireless 802.11 Access ControlField Descriptions for the Wireless 802.11 Access Control Wireless InterfaceField Descriptions for the Wireless 802.11 Wi-Fi Multimedia Wireless 802.11 Wi-Fi MultimediaRemote Bridges Wireless 802.11 BridgingField Descriptions for the Wireless 802.11 Bridging Wireless BridgingOtherwise, configure WEP on the SVG1501 Setting UpYour Wireless LANEncrypting Wireless LAN Transmissions Encrypting Wireless LAN TransmissionsConfiguring Wireless Clients Installing Wireless ClientsConfigured the Wireless Network Name on the SVG1501 Configuring a Wireless Client for WEP Installing a Wireless Client for WPAConfiguring a Wireless Client with the Network Name Ssid VPN Basic VPN PagesVPN IPsec Address group type Enable drop-downLocal Endpoint Settings NameRemote Address Remote Endpoint SettingsIPsec Settings Network address typePhase 1 SA lifetime Phase 1 DH groupPhase 1 encryption Phase 1 authenticationVPN L2TP/PPTP VPN Event Log MTA Status MTA PagesMTA Dhcp MTA QoS MTA Provisioning MTA Event Log Power light is off TroubleshootingSolutions Troubleshooting SolutionsSlow wireless transmission speed with WPA enabled Front-Panel LEDs and Error ConditionsFront-Panel LEDs and Error Conditions Wireless clients cannot send or receive dataSoftware License Software LicenseGovernment Restricted Rights Motorola, Inc Tournament Drive Horsham, PA 19044 U.S.A