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Troubleshooting
1. Q: Fingerprint cannot be verified.
A:Possible Causes: The following conditions could result in a failed read.
1)Fingerprint is damaged or smooth
2)Finger is dry
Correction: Use 1:1 matching (see page 21). Moisturize finger. Enroll a different fingerprint.
2. Q: Terminal fails to communicate.
A:Possible Causes:
1)The communication port configuration is not correct; insure proper ports are connected.
2)Baud rate of the computer port and the terminal port are different.
3)The terminal has failed to connect with the power source or the computer;
4)The terminal is connected but failed to start.
5)The serial number of the linked terminal is not correct.
6)Data line or converter fails to communicate.
7)Failed computer COM port.
3.Q: The display does not work or parts of it do not work.
A:Possible Causes:
1)Motherboard is defective
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