Advantech ADAM-4570, ADAM-4571, EDG-4504 user manual

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This chapter explains how to solve some of the most common problems you could encounter while using ADAM-4570/ ADAM-4571/EDG-4504. If you are still having problems after reading this chapter, contact your dealer, or e-mail Advantech for help.

“Configuration Utility can not find ADAM-4570/ADAM- 4571/EDG-4504”

1.Check POWER LED. If it is off, you have to check :

Make sure the ADAM-4570/ADAM-4571/EDG-4504 power cable is plugged in, and the server is receiving power.

Check that the server’s network connector is plugged in properly.

Make sure your computer is properly connected to the network.

The input voltage is between +10V and +30V

2.Check LINK LED. If it is off, you have to check:

Network Connection is OK

Make sure your network is 10/100 Mbps

3.If the above are completed, it means the ADAM-4570/ ADAM-4571/EDG-4504 is okay. Next, check to see if the ADAM-4570/ADAM-4571/EDG-4504 and the host are on the same local area network.

“Configuration utility can find ADAM-4570/ADAM-4571/ EDG-4504 but cannot access ADAM-4570/ADAM-4571/ EDG-4504”

58ADAM-4570/ADAM-4571/EDG-4504 User’s Manual

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Contents ADAM-4570/ADAM-4571/EDG-4504 Copyright Notice CE Notification Advantech Customer Services Product Warranty Page Contents Troubleshooting Figures Architecture-Host idle switch mode Tables Chapter Overview Introduction Page Auto-detect Ethernet Data Gateway products Auto-reconnect after networking breaksEasy to diagnose the communication situation Features Easy to maintain by downloading firmware remotelySpecifications Package Checklist ADAM-4570/ADAM-4571/EDG-4504 User’s Manual Chapter Getting Started Installation Flow Chart Understanding the ADAM-4570/ADAM-4571/EDG-4504 Network ArchitectureNetwork Architecture1 Top / Front / Rear View ADAM-4570 LEDADAM-4570-T op Panel ADAM-4571 ADAM-4571-T op Panel EDG-4504 Status Description10 EDG-4504-T op Panel Stickers Connecting the Hardware Choosing a Location ADAM-4570/4571Panel Mounting 13 Panel MountingDIN Rail Mounting 14 Din Rail MountingPiggyback Stack 15 Piggyback Stack16 Din Rail Mounting Network Connection Cabling requirements for the Ethernet sidePower Connection 19 Power Connection for ADAM-4570/4571Serial Connection ADAM-4570/4571 21 Serial Connection for ADAM-4570/4571RJ-48 DB-922 Serial Connection for EDG-4504 ADAM-4570/ADAM-4571/EDG-4504 User’s Manual Installation and Configuration Driver and Utility Installation Installation and Configuration Search for Specific ADAM-4570/ADAM-4571/ EDG-4504 Locate all ADAM-4570/ADAM-4571/EDG-4504Locate the desired group of ADAM-4570s System Configuration Ethernet Data GatewayFirmware version Device NameDevice Description TypeMAC Address Network ConfigurationDuplex Mode Link SpeedIP address, Subnet Mask, Default Gateway Port ConfigurationParity NameDescription Flow ControlHost Idle Switch Mode Host/Device Idle Protection ADAM-4570 onlyTh e rn et Configuration Steps Device Idle Switch Mode Th ern e t Configuration Steps Allow any IP to access Security ConfigurationOnly configure the authorized IP Specified IP which can accessStatus Messages 10 Status messagesConnection Diagnostic Device ReadyPort Mapping Utility 11 Unused ports12 Assign COM port to ADAM-4570/ADAM-4571/EDG-4504 Self Test Function Signal Test Communication Parameters TestUpgrading ADAM-4570/ADAM-4571/EDG- 4504’s Firmware Download 15 Loopback testClick on the toolbar Update FW icon 18 Download firmware Save The Configuration Auto-reconnect function Chapter Troubleshooting Page Cannot change the IP address or other server proper- ties ADAM-4570/ADAM-4571/EDG-4504 User’s Manual