Adder Technology SmartView warranty Appendix B. Problem Solving, Action

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Appendix B. Problem Solving

Problem:

Poor video quality with smearing fuzziness or ripple.

Action:

Use screened coaxial video cables to connect your devices to the SmartView.

Problem:

Mouse does not move cursor on screen.

Action:

Ensure that the mouse and computer are both connected to SmartView before power is connected and ensure that the SmartView is powered on before the attached computer. Ensure that your software is configured to accept a Microsoft compatible mouse of the type that you have connected (PS/2 or RS232). If you move the mouse and the activity indicator (dot on 7 segment display) does not flash then the SmartView is not receiving data from the mouse. Check the mouse connection to the SmartView, try resetting the mouse using the reset function (section 3.3) or re-powering the SmartView. If you are attempting to connect the SmartView to a CPU with a PS/2 mouse connection that has not been powered down then you will need to use the mouse restoration functions F5 or F6 (see section 2.9).

Problem:

Keyboard does not function or functions intermittently. Num lock light does not always come on when the num lock key is pressed.

Action:

Some older keyboards were designed for use with specific computers and are not truly AT or PS/2 compatible. These are not common but if you experience problems try another keyboard.

SmartView

Installation and Use

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Contents Safety information WarrantyAbout this manual European EMC directive 89/336/EEC Radio Frequency EnergyContents Appendices SmartView configuration optionsIntroduction Key featuresPackage contents SmartView SV8PRO Product informationSmartView SV4PRO ModelsSmartView SV12PRO SmartView SV16PRO What you will need InstallationMounting the SmartView Connecting your devicesTo enter configure mode whilst the SmartView is running Configuring your PCsConfiguring the SmartView To enter configure mode at power onH2f Ef Summary of SmartView configuration optionsU4 SmartView channels are switchable using 3 button mouse Other useful installation information Re-enabling a disconnected PS/2 mouse SmartView Installation and Use Status lights Using the SmartViewPower on status Front panel keys and remote controllerAuto and Select keys pressed together Lock function Auto keyStatus display Keyboard hotkey control Using the dual control ports a and B‘HOTKEYs’ and ‘1 then 3’ selects channel ‘HOTKEYs’ and ‘1 then 0’ selects channel‘HOTKEYs’ and ‘1 then 1’ selects channel ‘HOTKEYs’ and ‘1 then 2’ selects channelOn Screen Menu control SmartView Installation and Use Deleting a computer from the menu list Editing a computer on the menu listSelecting a computer on the menu list Summary of keys used by the menu and their function Mouse controlRS232 control Cascading SmartViewsSmartView Installation and Use Typical cascade of two SmartViews Autoscan ‘lock on’ mode and delay time Screen saver time delaySmartView Installation and Use Mouse mode and mouse switching of channels Keyboard hotkey combination Display appearance options Firmware functions version query, mouse restore and resetOFREDg Setting a security passwordCascade query code Exit configure modeA1. Keyboard, monitor and mouse to SmartView Appendix A. Cable and connector specificationsCable specification Cable specificationsA3. Expansion port pin assignments Appendix B. Problem Solving ProblemAction Mouse causes channel to change Problem SmartView Installation and Use SmartView Installation and Use SmartView Installation and Use