Adder Technology SmartView warranty Problem

Problem:

Video appears to be lost after a PC has gone into auto power down mode. Moving the mouse and typing at the keyboard does not wake it up.

Action:

Some computers tested output an incomplete video signal in auto power down mode. The on-screen menu cannot ‘lock on’ to this signal and so cannot be displayed under these conditions. If the Adder menu is left on the screen and this type of auto power down occurs then the screen becomes blank. Keyboard and mouse data is captured by the menu process and so is not sent to the computer to cause it to wake up. The operation therefore appears to ‘hang’. To restore the video under these conditions press escape, return or change the channel using HOTKEYs

+channel number. Alternatively, you may wish to avoid leaving the menu on the screen if you have a PC that exhibits this anomaly.

Problem:

Mouse consistently fails to boot when using a Compaq integrated keyboard / mouse model MX11800 with the SmartView, Windows NT 4.0 and a PS/2 connection to some types of PCs.

Action:

There are three possible solutions to this problem: 1) Use a different mouse.

2)Connect the SmartView mouse connection to a serial port on the NT 4.0 unit

rather than the PS/2 port. 3) Select channel 0 or a port that is not connected to an NT 4.0 box whilst NT is booting. Use the system normally once the logon screen appears.

SmartView Installation and Use Page 41