Adder Technology Switch manual Troubleshooting, Getting assistance, US +1 888 275

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Further information

This chapter contains a variety of information, including the following:

Troubleshooting - see below

Getting assistance - see right

Appendices

Appendix 1 - KVM configuration menu items

Appendix 2 - IP configuration panels

Appendix 3 - Firmware upgrade

Appendix 4 - Cable and connector specifications

Other products in the SmartView range

Safety information

Warranty

Radio frequency energy statements

Troubleshooting

Poor video quality with smearing, fuzziness or ripple

• Use coaxial video cables to connect your devices to the SmartView World.

Remote console doesn’t switch to new ports when they are selected

The KVM section Hotkeys may have been changed but not similarly updated within the IP section.

When power switching, the selected computer does not power on or off

Check the power switch port(s) to which the computer is connected. Check the indicator status for that/those ports on the power switch front panel

- do they illuminate/extinguish when the switching command is sent?

If a multi-feed server is attached to more than one power port, check that all of the power inputs are connected to ports and that all those ports are being switched.

Local and remote mouse pointers won’t synchronise when using the IP connection

Ensure that mouse acceleration is switched off on the target computer. If necessary, activate the OSD menu to deliberately de-synchronise the mice so that the remote mouse can be “nudged” to the mouse properties menu to make the necessary mouse acceleration changes.

Getting assistance

If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:

Adder Technology website – www.adder.com

Check the Support section of our website for the latest solutions and driver files.

Email – support@adder.com

Fax in the UK: 01954 780081

in the US: +1 888 275 1117

Phone in the UK: 01954 780044 in the US: +1 888 275 3337

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Contents SmartView World Contents Operation Welcome IntroductionWhat’s in the box What you may additionally needMounting ConnectionsTo attach the rack-mount brackets Computer port connections Local user port connectionsRemote IP user port connections To initially connect and configure the IP port stage 1Extended user port connections To connect an extended user portEthernet connection IP auto configuration none/dhcp/bootp dhcp select ‘none’To make the final IP port connection stage 2 Serial port connectionPower supply connection Power switching connectionsTo connect the power supply To connect and address the switch boxes Cascade connections How cascade connections operate To connect switches in a cascade arrangement Addressing computers in a cascadeTips for successful cascading Using cascaded computersTesting specific links to cascaded computers InstructionsMultiple video head connections Overall initial configuration Keyboard, video and mouse KVM switchingA hurry? KVM configuration menus To access the KVM configuration menuAccess to all computers Press Access to no computers Press To enable KVM securityTo set an Admin password To change the KVM hotkeysAutoscanning Tips when creating/editing computer namesSelect the autoscan mode List, Active or All To create/edit computer namesSaving and restoring KVM configuration settings Preparations for KVM configuration save/loadTo restore KVM configuration settings What to do if the Admin password has been forgottenTo edit the KVM configuration settings Hints for editingHot plugging and mouse restoration Which restore setting do I use?To restore mouse operation when hot plugging Recognising an IntelliMouse-style mouseTo perform a power-off reset for a selected user port Resetting user port keyboards and micePower switching configuration To configure the power-control serial portStructure of power strings Editing power stringsCreating power port groups To change between the Ascii and HEX edit areasSuper IP configuration panelsTo access the IP configuration panels SmartviewOrganising users and groups Using the User/Group Management panelTo change the superuser’s password To add a userTo modify, copy or delete a user To add a groupTo modify, copy or delete a group Using the User/Group Permissions panel To edit permissions for a user or groupSelecting appropriate security settings To select security settingsTo edit computer names and switching codes Determining computer ports display and selectionTo set the number of KVM ports To select a computer Using Remote Console to synchronise operationSelecting computers IP section To synchronise screen and mouse operationTo make use of the activity logging features Logging access activityTo disable mouse acceleration Disabling mouse accelerationFront panel controls Powering onKVM switching items IP remote-connection itemsTo select a computer using the on-screen menu Using the KVM switching sectionTo select a computer using the front panel controls Selecting a computer local and extended usersTo select a computer using hotkeys To select a computer using mouse buttonsStandard hotkeys To log in to the SmartView World KVM section To select a computer using mouse buttons Advanced methodLogging in and out KVM section To log out from the SmartView World KVM sectionSelecting cascaded computers Using the dual access portsTo change banner colours or disable the banner Reminder bannerTo switch a computer on or off Using remote power switchingTo use the Routing status feature Routing statusLogging in and out IP section Using the remote IP sectionYour Login name Your Password To log in to the SmartView World IP sectionUsing remote chat Selecting a computer remote IP usersTo use remote chat Poor video quality with smearing, fuzziness or ripple TroubleshootingGetting assistance US +1 888 275Appendix 1 KVM configuration menu items Setup OptionsAppendices Global Preferences To access Global PreferencesMouse Switching Exclusive UseScreen Saver Autoscan ModeUser Timeout To define the autoscan listUser Preferences Functions Appendix 2 IP configuration panels Keyboard/Mouse SettingsTransmission Encoding Remote Console SettingsUser select box Various Remote Console OptionsRemote Console Type Mouse hotkeyRemote Console Button Keys KVM Configuration KVM SettingsSwitch Active Port KVM Port SettingsVideo Quality and Speed Video SettingsNoise filter Custom Video ModesUser/Group Management User/Group Permissions User and group permissionsNetwork Settings Serial Port Settings Ldap SettingsTelnet Settings Security SettingsSSL Settings IP Access ControlTraps Snmp SettingsAgent Trap destinationsIpmi Settings Remote Console Video Settings Remote Console Options Update Firmware MaintenanceMaintenance features Reset SmartView World IP sectionTo perform a flash upgrade on the SmartView World Appendix 3 Firmware upgrade KVM sectionItems needed to perform the upgrade To check your current firmware versionIssues to consider when performing flash upgrades RS232 serial mouse to PS/2 converter cable Appendix 4 Cable and connector specificationsRS232 serial flash upgrade cable RS232 serial synchronisation cableSmartView World setup cable SmartView World to power switch cablePower switch to power switch daisy chain cable Safety information WarrantyOther products in the SmartView range Radio Frequency Energy European EMC directive 89/336/EECFCC Compliance Statement United States United States of America Index

Switch specifications

Adder Technology is a leading provider of high-performance video and audio equipment, specializing in KVM (Keyboard, Video, Mouse) solutions. Among its array of advanced products, the Adder Technology Switch stands out for its unique features and cutting-edge technologies that cater to the needs of various industries, especially for those engaged in broadcast, media, and IT applications.

One of the main features of the Adder Technology Switch is its ability to enable seamless switching between multiple computers using a single keyboard and monitor. This functionality not only enhances productivity but also simplifies workspace management by reducing the clutter caused by multiple peripherals. Users can easily toggle between different sources, allowing for greater efficiency when handling multiple tasks.

The Adder Technology Switch employs high-performance video technologies, ensuring that the image quality remains pristine, even at high resolutions. It supports various video standards, including 4K and HD, providing crystal-clear visuals that are vital for applications requiring critical monitoring, such as video editing and live broadcasting. The low latency performance of this switch guarantees real-time interaction, an essential feature when working in fast-paced environments.

In terms of connectivity, the Adder Technology Switch offers a versatile range of input and output options. It supports various interfaces, including HDMI, DisplayPort, and USB, which means it is compatible with a wide variety of devices and setups. This flexibility allows users to integrate the switch into existing workflows with ease.

Another critical characteristic of the Adder Technology Switch is its robust build quality. Designed for heavy-duty use, it is engineered to withstand the demanding conditions often found in professional environments. Additionally, the switch often features advanced remote access capabilities, allowing users to operate and control their systems from different locations, further enhancing flexibility.

Security is also a focal point with the Adder Technology Switch. It incorporates the latest security protocols to safeguard sensitive data while ensuring that users can maintain productivity without compromising information integrity.

In summary, the Adder Technology Switch combines advanced switching technology with high-quality video performance and robust connectivity options. Its features cater specifically to professional users who require reliable, efficient, and secure solutions for managing multiple computer systems in various demanding environments. Whether in a broadcast studio, control room, or a corporate IT setting, the Adder Technology Switch stands as a pivotal tool for enhancing operational efficiency and performance.