Paxar 9800 Series manual Tr o u b l e s h o o t i n g

Page 88

Tr o u b l e s h o o t i n g

This section helps you correct some problems that may occur.

Problem	Action

Error message appears	Turn off the printer, wait fifteen seconds and
during startup.	then turn on the printer. Call Technical
	Support if the error message reappears.
Does not print.	Check supply.
	Check ribbon.
	Send a corrected format and batch packet.

Does not feed.	Set wide/narrow knobs correctly.

Partially printed data.	Clean the printhead.
	Send a corrected format packet.

Printing shadows or	Clean the printhead.
smears.	Change supply.
	Change supply.
	Check ribbon.

Light printing.	Change supply.
	Adjust the print contrast.
	Check wide/narrow knobs.
	Check ribbon.
Heavy printing.	Clean the printhead.
	Change supply.
	Adjust the print contrast.
	Check wide/narrow knobs.
	Check ribbon.
Voids in printing.	Clean the printhead.
	Change supply type.
	Check ribbon.
Serial bar codes do not	Leave printhead unlatched when not in use.
scan.	Use a print speed of 2.5 IPS.
	Use a print speed of 2.5 IPS.
	Adjust the print contrast.

10-6Using Diagnostics

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Contents Monarch 9800 Series Printers Canadian D.O.C. Warning B L E O F C O N T E N T S Checking Script Information Page Page T T I N G S T a R T E D Main MenuD i e n c e P a c k i n g t h e P r i n t e rN n e c t i n g t h e P o w e r C a b l e T a b l i s h i n g C o m m u n i c a t i o n sN n e c t i n g t h e C o m m u n i c a t i o n C a b l e I n g t h e C o n t r o l P a n e lI n t e r S t a t u s L i g h t s S p l a y Enter/PauseL e c t i n g a F u n c t i o n Main MenuI t i n g a n O p t i o n 8Getting Started A D I N G S U P P L I E S A d i n g L a b e l s o r Ta g s Supply Holder Guides Die Cut Sensor Nibs Supply Lever Thumb Well 6Loading Supplies Feed the backing paper over the peel bar I n g t h e O p t i o n a l Te a r B a r I n g L i n e r l e s s S u p p l y D i n g t h e P e e l E d g e o r S h e l fPage If inserting the peel bar Page J u s t i n g t h e W i d e / N a r r o w K n o b s 14Loading Supplies A D I N G R I B B O N A d i n g R i b b o n Take-up Core Take-up Reel Ribbon Rollers 4Loading Ribbon T T I N G S U P P L Y O P T I O N S P p l y Ty p e SupplyB b o n RibbonE e d SpeedE d M o d e Feed ModeC k f e e d I n t P o s i t i o n S i t i o n i n gBackfeed Positioning P p l y P o s i t i o n R g i n P o s i t i o n Positioning T c h S e p a r a t o r s SeparatorsI p I n d e Skip IndexT t i n g C o n t r a s t 14Setting Supply Options M M U N I C AT I O N V a L U E S U d R a t e Wo r d L e n g t hSerial Comm Baud RateR i t y O p B i t sStopbits Parity O w C o n t r o lFlow Control S e t t o D e Fault Va l u e s R a l l e l C o m m u n i c a t i o n sParallel Comm PortT T I N G D E Fault S USAN e t a r y S i g n USAC o n d a r y S i g n DefaultsMonetary Sign Secondary Sign C i m a l P l a c e sDecimal Places A s h e d Z e r o Slashed ZeroPower UP Mode W e r U p M o d eO m p t S e t Prompt SET8Setting Defaults I N G S C R I P T S I t i a l S c r i p t S t a r t u p P r o c e d u r e sE c k i n g S c r i p t I n f o r m a t i o n R m a t t i n g F l a s h M e m o r yScripts MystoreFlash Memory SetupCreating Flash File System W n l o a d i n g a S c r i p t A b l i n g a S c r i p t E w i n g S c r i p t I n f o r m a t i o n L e t i n g a S c r i p tA b l i n g S t a t u s P o l l i n g A b l i n g I m m e d i a t e C o m m a n d sE c k i n g a v a i l a b l e F l a s h M e m o r y I N T I N G Print ModeI n t i n g I n t i n g a n Error L a b e l D e m a n d M o d e P r i n t i n gS t a r t i n g a B a t c h U s i n g a B a t c hPause Menu N c e l i n g a P a u s e d B a t c h To cancel only the paused batch, press l or r until you see P e a t i n g a B a t c h I n t i n g Tr u e Ty p e F o n t s C e n s i n g Yo u r F o n t s SL5 OPYE a r i n g L a b e l J a m s R E a N D M a I N T E N a N C EE a n i n g Voids Printhead P l a c i n g t h e P r i n t h e a d Page Snap the printhead into place Diagnostics I N G D I a G N O S T I C SC t o r y S e t P a s s w o r d E c k i n g t h e S o f t w a r e Ve r s i o nI n t i n g a Te s t L a b e l User DiagE c k i n g S u p p l y Q u a l i t y I n g P a s s w o r d P r o t e c t i o n R v i c e D i a g n o s t i c s This section helps you correct some problems that may occur Tr o u b l e s h o o t i n gError M e s s a g e s M m o n Error s Error Description/ActionPage Page Specification S I n t e rP p l i e s N e r l e s s S u p p l i e s B b o n SpecificationO u t R i b b o n s B l e P i n o u t s C E S S O R I E S & O P T I O N S C e s s o r i e sC t o r y Install e d O p t i o n s H e r n e t I n f o r m a t i o nO S S a R Y FormatPage D E IndexFlow control options 5 Function, selecting 1 Start XO N character Index