Paxar 9856 manual Troubleshooting, Problem Description/Action

Page 45

T R O U B L E S H O O T I N G

9

This chapter lists possible problems and solutions. After you take

the corrective action, press FEED or CANCEL to clear the error. Contact Technical Support for problems not covered in this chapter.

Problem	Description/Action
Poor Print Quality	Clean printhead.
	Adjust printhead temperature. Check with your
	System Administrator.
	Use the correct ribbon/paper combination.
Skips Every Other Label	Label formatted too close to top edge of form. Leave
(print quality good, but	approximately 0.02” (.5mm) of white space (equal to
skips every other label)	8 dot rows) at top of label.
	Format defined larger than label size.
Unable to Print Rotated	Characters formatted outside label dimensions. Be
Characters	sure row/column values provide room for character
	height or bar code printed.
Printer Fails to Turn On	Blown fuse, faulty AC cord, bad printer power
	switch, or faulty AC wall outlet.
Printer Does Not Print	Labels loaded incorrectly. See Chapter 2.
(advances several labels	Supply sensor is possibly out of adjustment,
when FEED is pressed)	defective, or is defective.
Erratic Printing	Printer set for 8 data bits but transmitting device set
(prints strange characters	for 7 data bits (or vice versa). Check data bits
instead of label format)	setting from the control panel.
Ribbon Does Not Advance	Ribbon installed incorrectly. Make sure inked side of
(printer advances paper,	ribbon faces paper.
but ribbon does not	Use correct ribbon type.
advance)
No Display	Faulty display.
(power light on but nothing
in display)

Troubleshooting 9-1

Image 45

Contents Monarch Printer Canadian D.O.C. Warning B L E O F C O N T E N T S Specifications D i e n c e T T I N G S T a R T E DT a b l i s h i n g C o m m u n i c a t i o n s N n e c t i n g t h e P o w e r C a b l eI n g t h e C o n t r o l P a n e l T t o n s a n d L i g h t s I n g t h e M a i n M e n u I n g t h e K e y p a dMain Menu L e c t i n g a F u n c t i o nSetup I t i n g a n O p t i o nSupply Getting Started A d i n g N o n P e e l a n d F a n F o l d S u p p l y A D I N G S U P P L I E SLoading Supplies A d i n g a R i b b o n M o v i n g a R i b b o n Tear Bar Installation Thumbscrew Retainer T T I N G S U P P L Y O P T I O N S B b o n T c h S e p a r a t o r sRibbon E d M o d e SeparatorsSupply Type I n t P o s i t i o n P p l y P o s i t i o n Print too far to the left Print too far to the right R g i n P o s i t i o nP p l y T y p e T P o s i t i o nSpeed E e dM M U N I C AT I O N V a L U E S R d L e n g t h U d R a t eBaud Rate User CommR i t y O p B i t sStopbits ParityS e t t o D e Fault V a l u e s O w C o n t r o lFlow Control T T I N G C O N T R a S T Setup r Press E. Press L or R until you see USA T T I N G D E Fault SCountry Currency Description N e t a r y S i g nDefaults C o n d a r y S i g nMonetary Sign A s h e d Z e r o C i m a l P l a c e sSecondary Sign Decimal PlacesPower UP W e r U p M o d eSlashed Zero Prompt SET O m p t S e tE a n i n g t h e P r i n t h e a d R E a N D M a I N T E N a N C EJ u s t i n g t h e S u p p l y S e n s o r J u s t i n g t h e S u p p l y W i d t h Care and Maintenance A G N O S T I C S DiagnosticsC t o r y S e t P a s s w o r d E c k i n g t h e S o f t w a r e V e r s i o nI n t i n g T e s t L a b e l s R v i c e D i a g n o s t i c sUser Diag Problem Description/Action TroubleshootingError Description/Action M m o n Error sTroubleshooting Troubleshooting I n t e r E C I F I C AT I O N SRibbon Widths