3Com 3 manual Contact Us

Page 79

Contact Us 79

 

To send a product directly to 3Com for repair, you must first obtain a

 

 

return authorization number (RMA). Products sent to 3Com, without

 

 

authorization numbers clearly marked on the outside of the package, will

 

 

be returned to the sender unopened, at the sender’s expense. If your

 

 

product is registered and under warranty, you can obtain an RMA

 

 

number online at http://eSupport.3com.com/. First time users will

 

 

need to apply for a user name and password.

 

 

 

 

 

Contact Us

3Com offers telephone, e-mail and internet access to technical support

 

 

and repair services. To access these services for your region, use the

 

 

appropriate telephone number, URL or e-mail address from the list below.

 

 

Telephone numbers are correct at the time of publication. Find a current

 

 

directory of contact information posted on the 3Com web site at

 

 

http://csoweb4.3com.com/contactus/

 

 

 

 

 

 

 

Country

Telephone Number

Country

Telephone Number

 

 

 

 

Asia, Pacific Rim Telephone Technical Support and Repair

 

 

Australia

1 800 678 515

Philippines

1235 61 266 2602 or

 

Hong Kong

800 933 486

 

1800 1 888 9469

 

India

+61 2 9424 5179 or

P.R. of China

800 810 3033

 

 

000800 650 1111

Singapore

800 6161 463

 

Indonesia

001 803 61009

S. Korea

080 333 3308

 

Japan

00531 616 439 or

Taiwan

00801 611 261

 

 

03 3507 5984

Thailand

001 800 611 2000

 

Malaysia

1800 801 777

 

 

 

New Zealand

0800 446 398

 

 

 

Pakistan

+61 2 9937 5083

 

 

 

You can also obtain support in this region using the following e-mail: apr_technical_support@3com.com

Or request a repair authorization number (RMA) by fax using this number:

+ 65 543 6348

 

 

Europe, Middle East, and Africa Telephone Technical Support and Repair

 

From anywhere in these

+44 (0)1442 435529

 

regions, call:

 

 

From the following countries, you may use the numbers shown:

Image 79
Contents SuperStack United States Government Legend 3Com Corporation 350 Campus Drive Marlborough, MAContents Setting UP for Management PIN-OUTS Page About this Guide Icon Description ConventionsConvention Description Documentation RelatedAbout this Guide Introducing Family About the SwitchFront View Detail Switch 4200 FamilyIntroducing the Superstack 3 Switch 4200 Family Unit LEDs Color Indicates Port Status LEDs 10BASE-T/100BASE-TX portsPort Status LEDs SFP ports Port Status LEDs 10/100/1000BASE-T portsRear View Detail LED Color Indicates Power/Self Test LEDAlert LED Quality of Service QoS Feature Switch 4200 Family Automatic IP ConfigurationDuplex Mode Rmon AlarmIntroducing the Superstack 3 Switch 4200 Family Installing the Switch Choosing a Suitable Package ContentsSite Rack-mounting Fitting a bracket for rack-mounting Repeat steps 2 and 3 for the other side of the SwitchTop of Each Other Placing Units OnStacking Units Sequence Power-upPowering-up Switch 4200 FamilySFP Operation SFP port on the Switch 4200 28-PortColor State Installing the Switch Transceiver Your SwitchChoosing Correct CablesCross-over Cable Straight-through Cable Fiber CablesChoosing the Correct Cables Installing the Switch Setting UP for Management Overview Setting UpConfigure IP information manually for your Switch or view Automatically configured IP informationAutomatic IP Configuration Manual IP ConfigurationSetting UP for Management Pre-requisites Manually Configuring IP InformationConfiguring the Workstation with IP Information Connecting the Workstation to the SwitchSetting Up the Switch with IP Information Using Command Line Interface via Telnet Example top-level command line interface menu Connecting a workstation to the Switch via the console port Setting Up the Switch with IP Information Example top-level command line interface menu Viewing Configured IPAutomatically Viewing Automatically Configured IP Information Viewing IP Information via the Console Port Methods of Managing a Switch Refer to Setting Up Command Line Interface Management on CLI Management via Command LineNetwork Using Telnet Interface ManagementInterface Setting Up WebChoosing a Browser Management workstation Setting Up SnmpManagement Protocol Snmp can manage a Switch if Over the NetworkUser Default Access Level Name Password Default UsersSecurity Device User Modify operation on the web interface Security device user modify command on the CLI, orSetting UP for Management For Technical Support information, see Appendix D Problem SolvingOn powering-up, the Power/Self Test LED lights yellow Solving ProblemsSolutions below Power LED does not lightError message indicating that the SFP transceiver is faulty Solving Communication ProblemsIP Addressing Solving Software Upgrade ProblemsSolving Stack FormationSafety Information This must be approved for the country where it is used Important Safety InformationImportant Safety Information ’information de Sécurité Importante Schko Wichtige Sicherheitsinformationen Vorsicht Europe Información de seguridad importante Schuko Importanti informazioni di sicurezza Avvertenza Lunità deve disporre di messa a terra Prodotto Laser Classe Pin to 9-pin Null Modem CablePC-AT Serial Cable Pin to RS-232 25-pinPin Number 10/100 1000 Modem CableRJ-45 Pin AssignmentsPin Number 10/100 1000 Appendix B PIN-OUTS Switch 4200 26-Port 3C17300A Switch 4200 50-Port 3C17302A Switch 4200 28-Port 3C17304A Appendix C Technical Specifications Purchase ServicesRegister Your ProductDownloads Access SoftwareTroubleshoot OnlineContact Us Latin America Telephone Technical Support and Repair Country Telephone NumberUS and Canada Telephone Technical Support and Repair Numbers IndexSFP ports 14 SFP transceiver Regulatory Notices
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