78APPENDIX A: OBTAINING SUPPORT FOR YOUR PRODUCT
Updates you must first register your product on the 3Com Web site at http://eSupport.3com.com/.
First time users will need to apply for a user name and password. A link to software downloads can be found at http://eSupport.3com.com/, or under the Product Support heading at www.3com.com/
Software Upgrades are the feature releases that follow the software version included with your original product. In order to access upgrades and related documentation you must first purchase a service contract from 3Com or your reseller.
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other service benefits, you must first register your product at http://eSupport.3com.com/
Warranty and other service benefits start from the date of purchase, so it is important to register your product quickly to ensure you get full use of the warranty and other service benefits available to you.
When you contact 3Com for assistance, please have the following information ready:
■Product model name, part number, and serial number
■Proof of purchase, if you have not
■A list of system hardware and software, including revision level
■Diagnostic error messages
■Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a return authorization number (RMA). Products sent to 3Com, without authorization numbers clearly marked on the outside of the package, will be returned to the sender unopened, at the sender’s expense. If your product is registered and under warranty, you can obtain an RMA number online at http://eSupport.3com.com/. First time users will need to apply for a user name and password.
Contact Us
3Com offers telephone,
Telephone numbers are correct at the time of publication. Find a current directory of support telephone numbers posted on the 3Com Web site at
http://csoweb4.3com.com/contactus/