3Com 3C16491 manual If the Problem Persists, All ports appear to show continual activity

76CHAPTER 5: TROUBLESHOOTING

All ports appear to show continual activity.

There may be broadcast storms on the net- work. Remove port connections one at a time, waiting a few seconds between each port. If the LEDs go off after removing a port connec- tion, the device that was connected to that port is introducing an excessive amount of broadcast frames to the network. Some pieces of network equipment operate by sending out broadcast frames regularly.

Refer to the documentation that accompanies the device for information on disabling the broadcast operation.

If the Problem Persists

If the problem persists and the unit still does not operate successfully, contact your 3Com network supplier with the following informa- tion before returning the unit:

■Product number and serial number (printed on a label supplied with the unit).

■A brief description of the issue