3Com 3CR16708-91, 3CR16709-91 manual Solving Problems, Indicated by LEDs

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52CHAPTER 4: PROBLEM SOLVING

Solving Problems

If the LEDs on the Switch indicate a problem, refer to the list of suggested

Indicated by LEDs

solutions below.

The Power LED does not light

Check that the power cable is firmly connected to the Switch and to the supply outlet. If the connection is secure and there is still no power, you may have a faulty power cord or an internal fault. Check the power cord by:

testing it in another device

connecting a working power cord to the ‘problem’ device

Then contact your supplier for advice.

On powering-up, the Alert LED remains orange

This indicates that a port has failed and has been automatically disabled.

You can verify this by checking that the Port Status LED is flashing

Green/Yellow. This could be due to loop back failure. If a port fails, the

Switch passes its Power On Self Test and continues to operate normally.

On Powering up, the Alert LED flashes orange while the Switch is starting up. This is normal and does not indicate any of the above conditions.

A Port Status LED is flashing green/yellow

The port has failed and has been automatically disabled. The Switch passes its Power On Self Test and continues to operate normally, even if one or more ports are disabled.

A link is connected and yet the Status LED for the port does not light

Check that:

The Switch and the device at the other end of the link (or cable) are connected securely.

The devices at both ends of the link are powered-up.

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Contents 3CR16708-91 3CR16709-91 3Com Corporation Campus Drive Marlborough, MA USA United States Government LegendContents Setting UP for Management Problem Solving OutsPage About this Guide Icon Description ConventionsConvention Description Documentation RelatedDocumentation Comments Pddtechpubscomments@3com.comIntroducing Hardware Features Switch Switch Front View Detail Alert LED Power LED Port Status Leds PoE Status Leds100BASE-FX Port Status LEDs Switch 9 FX only SFP Module Status LED Switch 9 FX onlyColor Indicates 10BASE-T/100BASE-TX Port Status LEDs LED Alert LEDSwitch Rear View Detail Switch 9 rear viewSwitch Rear View Detail Page Default Settings shows the default settings for the Switch Page Installing the Switch Choosing a Suitable Package ContentsSite Air temperature around the Switch does not exceed 50 C 122 F Wall-mounting UpwardsMounting Instructions for Cement WallsInstructions for Wood Walls Make two holes 150 mm 5.9 in. apartPower and Alert LED colors Color StatePower-up Sequence Cross-over Cable Straight-through Cable SFP Operation Installing the Switch Inserting a SFP Transceiver Installing the Switch Setting UP for Management Setting Up Configure IP information manually for your Switch or viewAutomatically configured IP information OverviewManual IP Configuration Automatic IP ConfigurationSetting UP for Management Manually Configuring IP Information Pre-requisitesConnecting the Workstation to the Switch Connecting a workstation to the Switch via the console portSetting Up the Switch with IP Information Example top-level command line interface menuViewing Configured IPAutomatically Viewing Automatically Configured IP Information Viewing IP Information via the Console Port Methods of Managing a Switch Refer to Setting Up Command Line Interface Management on Refer to Setting Up Web Interface Management onCommand Line Network Using TelnetInterface Management CLI Management viaInterface Setting Up WebChoosing a Browser Setting Up Snmp Management Protocol Snmp can manage a Switch ifOver the Network Management workstationDefault Users User Default Name Password Access LevelDefault Users and Passwords Setting UP for Management Problem Solving Solving Problems Indicated by LEDsRefer to the list of suggested solutions below ProblemsSolving Hardware IP Addressing Solving Communication ProblemsHow do you obtain a registered IP Address? Solving Software Upgrade Problems Problem Solving Safety Information Power Cord Set Japan Important Safety Information This must be approved for the country where it is usedImportant Safety Information ’information de Sécurité Importante Schko’information de Sécurité Importante Wichtige Sicherheitsinformationen Vorsicht EuropeInformación de seguridad importante Schuko Dispositivo Láser DE Clase Importanti Informazioni di Sicurezza CSAAvvertenza porte a fibre ottiche Protezione degli occhi Appendix a Safety Information RJ-45 Pin Signal DB-9 Pin Direction RJ-45 to RS-232Adapter Cable Panel. The pinout is shown belowConnectors RJ-45 PinAssignments Pin NumberOfficeConnect Managed Switch 9 and Switch 9 FX Standards Supported Protocols Used for AdministrationTerminal Emulation Services Register YourProduct PurchaseAccess Software TroubleshootOnline DownloadsContact Us Latin America Telephone Technical Support and Repair Country Telephone NumberUS and Canada Telephone Technical Support and Repair Index Snmp Regulatory Notices