3Com 3CR16709-91, 3CR16708-91 manual Contact Us

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Contact Us 75

 

To send a product directly to 3Com for repair, you must first obtain a

 

return authorization number (RMA). Products sent to 3Com, without

 

authorization numbers clearly marked on the outside of the package, will

 

be returned to the sender unopened, at the sender’s expense. If your

 

product is registered and under warranty, you can obtain an RMA

 

number online at http://eSupport.3com.com/. First time users will

 

need to apply for a user name and password.

 

 

 

 

 

Contact Us

3Com offers telephone, e-mail and internet access to technical support

 

and repair services. To access these services for your region, use the

 

appropriate telephone number, URL or e-mail address from the list below.

 

Telephone numbers are correct at the time of publication. Find a current

 

directory of contact information posted on the 3Com web site at

 

http://csoweb4.3com.com/contactus/

 

 

 

 

 

 

Country

Telephone Number

Country

Telephone Number

 

 

 

Asia, Pacific Rim Telephone Technical Support and Repair

 

 

Australia

1 800 678 515

Philippines

1235 61 266 2602 or

Hong Kong

800 933 486

 

1800 1 888 9469

 

India

+61 2 9424 5179 or

P.R. of China

800 810 3033

 

Indonesia

000800 650 1111

Singapore

800 6161 463

 

001 803 61009

S. Korea

080 333 3308

 

Japan

00531 616 439 or

Taiwan

00801 611 261

 

Malaysia

03 3507 5984

Thailand

001 800 611 2000

 

1800 801 777

 

 

 

New Zealand

0800 446 398

 

 

 

Pakistan

+61 2 9937 5083

 

 

 

You can also obtain support in this region using the following e-mail: apr_technical_support@3com.com

Or request a repair authorization number (RMA) by fax using this number:

+ 65 543 6348

 

 

Europe, Middle East, and Africa Telephone Technical Support and Repair

 

From anywhere in these

+44 (0)1442 435529

 

regions, call:

 

 

From the following countries, you may use the numbers shown:

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Contents 3CR16708-91 3CR16709-91 United States Government Legend 3Com Corporation Campus Drive Marlborough, MA USAContents Setting UP for Management Outs Problem SolvingPage About this Guide Conventions Icon DescriptionConvention Description Related DocumentationDocumentation Pddtechpubscomments@3com.com CommentsIntroducing Hardware Features Switch Alert LED Power LED Port Status Leds PoE Status Leds Switch Front View DetailSFP Module Status LED Switch 9 FX only 100BASE-FX Port Status LEDs Switch 9 FX onlyColor Indicates 10BASE-T/100BASE-TX Port Status LEDs Alert LED LEDSwitch 9 rear view Switch Rear View DetailSwitch Rear View Detail Page Default Settings shows the default settings for the Switch Page Installing the Switch Package Contents Choosing a SuitableSite Air temperature around the Switch does not exceed 50 C 122 F Instructions for Cement Walls Wall-mountingUpwards MountingMake two holes 150 mm 5.9 in. apart Instructions for Wood WallsColor State Power and Alert LED colorsPower-up Sequence Cross-over Cable Straight-through Cable SFP Operation Installing the Switch Inserting a SFP Transceiver Installing the Switch Setting UP for Management Overview Setting UpConfigure IP information manually for your Switch or view Automatically configured IP informationAutomatic IP Configuration Manual IP ConfigurationSetting UP for Management Pre-requisites Manually Configuring IP InformationConnecting a workstation to the Switch via the console port Connecting the Workstation to the SwitchExample top-level command line interface menu Setting Up the Switch with IP InformationConfigured IP ViewingAutomatically Viewing Automatically Configured IP Information Viewing IP Information via the Console Port Methods of Managing a Switch Refer to Setting Up Web Interface Management on Refer to Setting Up Command Line Interface Management onCLI Management via Command LineNetwork Using Telnet Interface ManagementSetting Up Web InterfaceChoosing a Browser Management workstation Setting Up SnmpManagement Protocol Snmp can manage a Switch if Over the NetworkUser Default Name Password Access Level Default UsersDefault Users and Passwords Setting UP for Management Problem Solving Indicated by LEDs Solving ProblemsProblems Refer to the list of suggested solutions belowSolving Hardware Solving Communication Problems IP AddressingHow do you obtain a registered IP Address? Solving Software Upgrade Problems Problem Solving Safety Information This must be approved for the country where it is used Power Cord Set Japan Important Safety InformationImportant Safety Information Schko ’information de Sécurité Importante’information de Sécurité Importante Vorsicht Europe Wichtige SicherheitsinformationenInformación de seguridad importante Schuko Dispositivo Láser DE Clase CSA Importanti Informazioni di SicurezzaAvvertenza porte a fibre ottiche Protezione degli occhi Appendix a Safety Information Panel. The pinout is shown below RJ-45 Pin Signal DB-9 Pin DirectionRJ-45 to RS-232 Adapter CablePin Number ConnectorsRJ-45 Pin AssignmentsOfficeConnect Managed Switch 9 and Switch 9 FX Protocols Used for Administration Standards SupportedTerminal Emulation Purchase ServicesRegister Your ProductDownloads Access SoftwareTroubleshoot OnlineContact Us Country Telephone Number Latin America Telephone Technical Support and RepairUS and Canada Telephone Technical Support and Repair Index Snmp Regulatory Notices