Chapter 4 Service and Support
If you have any questions or problems with the UPS, call your Local Distributor or the Help Desk at one of the following telephone numbers and ask for a UPS technical representative.
United States:
Canada:1-800-461-9166 ext 260
All other countries: Call your local service representative
Please have the following information ready when you call the Help
Desk:
SModel number
SSerial number
SVersion number (if available)
SDate of failure or problem
SSymptoms of failure or problem
SCustomer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number must appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all warrantied units.
NOTE For critical applications, immediate replacement may be available. Call the Help
Desk for the dealer or distributor nearest you.
EATON Powerware® BladeUPS® EBM User's Guide S 164201650 Rev 2 www.powerware.com | 27 |