Powerware 5115A USB Service and Support, Call the Powerware National Service and Repair Centre

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Service and Support

If you have a question or problem, Table 8, Troubleshooting Guide, may help. If you need more help, please have your UPS model number and serial number (on the back label) nearby,

and call the Powerware National Service and Repair Centre

.1300 303 059

Powerware’ service technicians have in-depth knowledge of the UPS and power problems.

Powerware may tell you the UPS must be returned. If this happens, we will give you a Return Authorisation (RA) number. When you return a Powerware 5115 to the factory for any reason, please use the original packing material in which your unit was shipped to you. You may be responsible for repair charges for damaged units which are not packed in Powerware packing material. If you have discarded the original packing material, please call the nearest Powerware office so that we can ship new packing material to you. If you have any questions, please feel free to call or fax the nearest Powerware office. Please do not return your Powerware 5115 without calling Powerware first. Powerware will advise you where to ship your Powerware 5115.

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Contents Powerware 5115A USB Page User’s Guide Special Symbols Powerware 5115 -Introduction Installation Troubleshooting A P T E R Powerware 5115 Introduction F e t y P r e c a u t i o n s InstallationS p e c t i n g t h e E q u i p m e n t S ta l l i n g t h e U P S Typical UPS InstallationPowerware VA Rear Panel S R e a r P a n e l sCommunication Port Powerware 5115A USB User’s Guide Ta n d b y M o d e Starting the UPS on BatteryTu r n i n g t h e U P S O n Tu r n i n g t h e U P S O f fI t i a t i n g t h e S e l f Te s t S F r o n t P a n e lM m u n i c a t i o n P o r t Additional UPS FeaturesCommunication Port Pin Assignment B P o r tNetwork Transient Protector T w o r k Tr a n s i e n t P r o t e c t o rPowerware 5115A USB User’s Guide Storing the UPS and Batteries UPS MaintenanceS a n d B a t t e r y C a r e P l a c i n g B a t t e r i e s Powerware UPS Maintenance C y c l i n g t h e U s e d B a t t e r y Te s t i n g N e w B a t t e r i e sPowerware 5115A USB User’s Guide Model List and Mechanical SpecificationsWeights and Dimensions Electrical Output Environmental and SafetyBattery Run Times in Minutes BatteryPowerware 5115A USB User’s Guide Silencing an Audible Alarm D i b l e Alarm s a n d U P S C o n d i t i o n sTroubleshooting Alarm or Condition Possible Cause Action Indicator Legend Lit Flashing Troubleshooting GuideBeep UPS is running on Every Output voltage is below Call the Powerware National Service and Repair Centre Service and SupportPowerware 5115A USB User’s Guide Warranty Information Warranty Information Within 30 days and receive $50,000 Computer/Load Protection Guarantee Extended Ten-Year Pro-Rated Warranty Claims ProcedureDandenong VIC Australia Standard Warranty Registration Web Site Customer Service Offices