Powerware 5115A USB manual D i b l e Alarm s a n d U P S C o n d i t i o n s, Troubleshooting

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C H A P T E R 7

TROUBLESHOOTING

If you have a question or problem, the troubleshooting table may help (See Table 8). If you need assistance, phone Powerware Service or your local Powerware office. Please have the model number and serial number (located on the rear of the unit) available.

If the unit must be returned, Powerware will give you a Return Authorisation (RA) number. Phone Powerware National Service & Repair Centre on 1300 303 059 for an RA number before returning the unit for any reason.

This section explains:

•UPS alarms and conditions

•How to silence an alarm

•Service and Support

A u d i b l e A l a r m s a n d U P S C o n d i t i o n s

The UPS has an audible alarm feature to alert you of potential power problems. When the alarm is activated, the UPS beeps in different intervals according to a particular condition. Use Table 8 to determine and resolve the UPS alarms and conditions.

Silencing an Audible Alarm

To silence the alarm for an existing fault, press the button. If UPS status changes, the alarm beeps, overriding the previous alarm silencing. The alarm does not silence if there is a UPS fault, low battery condition, or if the battery needs to be replaced.

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Contents Powerware 5115A USB Page User’s Guide Special Symbols Powerware 5115 -Introduction Installation Troubleshooting A P T E R Powerware 5115 Introduction S p e c t i n g t h e E q u i p m e n t InstallationF e t y P r e c a u t i o n s S ta l l i n g t h e U P S Typical UPS InstallationPowerware VA Rear Panel S R e a r P a n e l sCommunication Port Powerware 5115A USB User’s Guide Ta n d b y M o d e Starting the UPS on BatteryTu r n i n g t h e U P S O n Tu r n i n g t h e U P S O f fI t i a t i n g t h e S e l f Te s t S F r o n t P a n e lM m u n i c a t i o n P o r t Additional UPS FeaturesCommunication Port Pin Assignment B P o r tNetwork Transient Protector T w o r k Tr a n s i e n t P r o t e c t o rPowerware 5115A USB User’s Guide S a n d B a t t e r y C a r e UPS MaintenanceStoring the UPS and Batteries P l a c i n g B a t t e r i e s Powerware UPS Maintenance C y c l i n g t h e U s e d B a t t e r y Te s t i n g N e w B a t t e r i e sPowerware 5115A USB User’s Guide Weights and Dimensions SpecificationsModel List and Mechanical Electrical Output Environmental and SafetyBattery Run Times in Minutes BatteryPowerware 5115A USB User’s Guide Troubleshooting D i b l e Alarm s a n d U P S C o n d i t i o n sSilencing an Audible Alarm Alarm or Condition Possible Cause Action Indicator Legend Lit Flashing Troubleshooting GuideBeep UPS is running on Every Output voltage is below Call the Powerware National Service and Repair Centre Service and SupportPowerware 5115A USB User’s Guide Warranty Information Warranty Information Within 30 days and receive $50,000 Computer/Load Protection Guarantee Extended Ten-Year Pro-Rated Warranty Claims ProcedureDandenong VIC Australia Standard Warranty Registration Web Site Customer Service Offices