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HP Mobile Printing for Windows Mobile 5 Troubleshooting, Printing problems, Unable to view e-mailmessages in HP Mobile Printing

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5 Troubleshooting

Printing problems

Unable to find Print buttons when trying to print e-mail messages or files

You must open HP Mobile Printing to print e-mail messages or files. Make sure you are not looking for the Print buttons in Inbox or File Explorer as you cannot print directly from those programs.

You can purchase and install ClearVue viewers which will enable you to open files in Inbox or File Explorer (supported file formats only) and then print them. For more information, see Print Word, PowerPoint, Excel, or PDF files.

Unable to view e-mail messages in HP Mobile Printing

Make sure Inbox is properly set up and you are able to send and receive messages in Inbox. Support for e-mail is for ActiveSync and IMAP4 only.

ENWW	Printing problems 65

Contents

Page Page Page Trademark Credits Page No Warranty. Limitation of Liability Contents 1 Introduction 2 Getting started 3 Creating a printer list 4 Printing 5 Troubleshooting Appendix 1 Introduction About hp mobile printing for Pocket PC Direct Printing Features Get help with hp mobile printing Tools About /Temp Page 2 Getting started Install hp mobile printing HP Mobile Printing ‹To uninstall hp mobile printing Settings 2 In the System tab, tap Remove Programs Remove A quick look at hp mobile printing How to print an e-mailmessage Print Page 3 Creating a printer list About the printer list Supported printers Supported printers and print settings HP printers Canon printers Epson printers NOTE Photosmart 7000 series Add a printer Next Choose an infrared printer Mfg Model My printer’s Enable raw file type Set as default printer Print Test Page Finish ‹To specify an infrared printer to use manually Page Page Choose a network printer Page Page Choose a Bluetooth printer Prepare for Bluetooth printing Add a Bluetooth printer Search for a Bluetooth printer near me Add a Bluetooth printer Enable raw file Page System Remove a printer Yes Page 4 Printing E-mailPrinting Print a message or attachment Page ‹To view and print an attachment Page ‹To print quickly from the message list Download an attachment using Inbox Page What the file icons mean File Printing Supported file formats Print a file ‹To view and print a file Print Word, PowerPoint, Excel, or PDF files File ‹To view and print attachments in Inbox ‹To print from a ClearVue viewer Open Print from Calendar, Contacts, and Tasks Page Choose print options View print status View the status of current jobs Continue Cancel Retry View Clear past job entries Cancel printing Change logging levels Choose content transformation preferences Configure the printer View Print Manager Information Page Page 5 Troubleshooting Printing problems Unable to open network folder in HP Mobile Printing Unable to find printer model PhotoSmart 7000 series Unable to print to an infrared printer Page Page Page Page Handwritten notes from Pocket Notes cannot be printed out An error message indicates there is insufficient memory or system resources ‹To close open applications Close Window Close All Network identification problem Appendix Set up Inbox Page Options Default Work Settings Connection Back ‹To send and receive messages 2Tap Connect ClearVue Suite compatibility ClearVue product limitations ClearVue Presentation ClearVue Worksheet ClearVue Document