Solutions for Common Problems

Problems are often caused by cabling errors, conflicts with other devices installed in the same computer, or software that has been configured incorrectly. If you encounter a problem with the EZ Card 1000 network card, use the following checklists to identify and correct the problem.

Network Card Installation Problems

If your computer cannot find the EZ Card 1000, or the network driver does not install correctly, check the following items before contacting SMC Technical Support.

•Make sure the card is securely seated in the PCI slot. Check for any hardware problems, such as physical damage to the card’s edge connector.

•Try the card in another PCI slot. If this fails, test with another EZ Card 1000 card that is known to operate correctly.

•Check for resource conflict in the PCI configuration. See section “PCI Compatibility” in this chapter.

•Make sure your computer is using the latest BIOS available.

•If there are other network cards in the computer, they may be causing conflict. Remove all other cards from the computer and test the EZ Card 1000 separately.

•Check for a defective computer or PCI bus by trying the network card in another computer that is known to operate correctly.

Network Connection Problems

If your computer cannot find the EZ Card 1000 card, or the network driver does not install correctly, check the following items before contacting SMC Technical Support.

•Make sure your card is installed properly. See “Network Card Installation Problems” for installation troubleshooting.

•If you cannot access a Windows or NetWare service on the network, check that you have enabled and configured the service correctly. If you cannot connect to a particular server, ensure that you have access rights and a valid ID and password.

•If you cannot access the Internet, be sure you have configured your system for TCP/IP.