Seagate ST973451SS manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-01435	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

72	Savvio 15K SAS Product Manual, Rev. B

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Contents Savvio 15K SAS 100407739 Rev. BPage Revision status summary sheet Savvio 15K SAS Product Manual, Rev. B Contents Defect and error management InstallationSeagate Technology support services Interface requirementsList of Figures Page Scope Savvio 15K SAS Product Manual, Rev. B Applicable standards and reference documentation StandardsElectromagnetic compatibility Electromagnetic susceptibilityElectromagnetic compliance Electromagnetic compliance for the European UnionAustralian C-Tick Korean MICReference documents European Union Restriction of Hazardous Substances RoHSSavvio 15K SAS Product Manual, Rev. B General description Performance Standard featuresMedia description Factory-installed accessories ReliabilityFormatted capacities Programmable drive capacityOptions Performance characteristics Internal drive characteristicsSeek performance characteristics Access time Gen 2.0 LP dataFormat command execution time General performance characteristicsCache operation Start/stop timePrefetch/multi-segmented cache control Caching write data Prefetch operationReliability specifications Error ratesRecoverable Errors Unrecoverable ErrorsReliability and service Seek errorsInterface errors Preventive maintenance4 S.M.A.R.T Controlling S.M.A.R.TPerformance impact Reporting controlTemperature Log Page 0Dh Predictive failuresThermal monitor Parameter Code DescriptionState of the drive prior to testing DST failure definitionImplementation Invoking DSTProduct warranty Short test Function Code 001bExtended test Function Code 010b Log page entriesShipping Product repair and return informationSavvio 15K SAS Product Manual, Rev. B Physical/electrical specifications AC power requirementsDC power requirements ST973451SS DC power requirementsST936751SS DC power requirements General DC power requirement notesCurrent profiles Power sequencingConducted noise immunity Typical ST936751SS current profile ST973451SS in 1.5 Gbit operation Power dissipationST973451SS in 3 Gbit operation ST936751SS in 3 Gbit operation ST936751SS in 1.5 Gbit operationRelative humidity TemperatureEnvironmental limits Shock Effective altitude sea levelShock and vibration Recommended mounting Corrosive environment Air cleanlinessVibration Acoustics Mechanical specifications Mounting configuration dimensionsDrive error recovery procedures Defect and error managementDrive internal defects/errors SAS system errors Deferred Auto-Reallocation Background Media ScanMedia Pre-Scan Idle Read After Write Installation Drive orientationCooling Air flowDrive mounting GroundingSavvio 15K SAS Product Manual, Rev. B SAS features Interface requirementsDual port support Scsi commands supported Commands supported by Savvio SAS family driveCommands supported by Savvio SAS family drive Commands supported by Savvio SAS family drive Commands supported by Savvio SAS family drive Savvio inquiry data Mode Sense dataInquiry data Page Mode Data Header 04 45 dc cc 00 00 02 Miscellaneous status Miscellaneous operating features and conditionsMiscellaneous features SAS physical interface Datum B Section C C Section a a Physical characteristics Connector requirementsElectrical description Pin descriptionsSAS pin descriptions SAS transmitters and receiversSignal characteristics Receive eye mask General interface characteristicsEye masks Eye masks overview Jitter tolerance masks Z1 OPTransmitter signal characteristics Peak-toSinusoidal JitterReceiver signal characteristics Compliant jitter test pattern Cjtpat Maximum allowable jitterReceiver jitter tolerance Impedance specifications Impedance requirements Sheet 1Electrical TxRx connections Transmitter characteristicsImpedance requirements Sheet 2 = -5,437dB Shows the zero-length test load Receiver characteristics Savvio 15K SAS Product Manual, Rev. B Seagate Technology support services InternetPresales Support Technical SupportData Recovery Services Call Center Toll-free Direct dial Warranty ServiceData Recovery Services Authorized Service Centers Index NumericsPage SAS See also cooling