Seagate ST936751SS, ST973451SS Seagate Technology support services, Internet, Presales Support

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10.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com. Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/support/service/index.html

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to manage their Seagate account functions. Submit pricing requests, orders and returns through a single, password-protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your “ST” model number available.

SeaTDD™ (+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

Savvio 15K SAS Product Manual, Rev. B

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Contents 100407739 Rev. B Savvio 15K SASPage Revision status summary sheet Savvio 15K SAS Product Manual, Rev. B Contents Interface requirements Defect and error managementInstallation Seagate Technology support servicesList of Figures Page Scope Savvio 15K SAS Product Manual, Rev. B Electromagnetic susceptibility Applicable standards and reference documentationStandards Electromagnetic compatibilityKorean MIC Electromagnetic complianceElectromagnetic compliance for the European Union Australian C-TickEuropean Union Restriction of Hazardous Substances RoHS Reference documentsSavvio 15K SAS Product Manual, Rev. B General description Media description Standard featuresPerformance Programmable drive capacity Factory-installed accessoriesReliability Formatted capacitiesOptions Access time Gen 2.0 LP data Performance characteristicsInternal drive characteristics Seek performance characteristicsGeneral performance characteristics Format command execution timePrefetch/multi-segmented cache control Start/stop timeCache operation Prefetch operation Caching write dataUnrecoverable Errors Reliability specificationsError rates Recoverable ErrorsPreventive maintenance Reliability and serviceSeek errors Interface errorsReporting control 4 S.M.A.R.TControlling S.M.A.R.T Performance impactParameter Code Description Temperature Log Page 0DhPredictive failures Thermal monitorInvoking DST State of the drive prior to testingDST failure definition ImplementationLog page entries Product warrantyShort test Function Code 001b Extended test Function Code 010bProduct repair and return information ShippingSavvio 15K SAS Product Manual, Rev. B ST973451SS DC power requirements Physical/electrical specificationsAC power requirements DC power requirementsGeneral DC power requirement notes ST936751SS DC power requirementsConducted noise immunity Power sequencingCurrent profiles Typical ST936751SS current profile ST973451SS in 3 Gbit operation Power dissipationST973451SS in 1.5 Gbit operation ST936751SS in 1.5 Gbit operation ST936751SS in 3 Gbit operationEnvironmental limits TemperatureRelative humidity Shock and vibration Effective altitude sea levelShock Recommended mounting Vibration Air cleanlinessCorrosive environment Acoustics Mounting configuration dimensions Mechanical specificationsDrive internal defects/errors Defect and error managementDrive error recovery procedures SAS system errors Media Pre-Scan Background Media ScanDeferred Auto-Reallocation Idle Read After Write Drive orientation InstallationAir flow CoolingGrounding Drive mountingSavvio 15K SAS Product Manual, Rev. B Interface requirements SAS featuresDual port support Commands supported by Savvio SAS family drive Scsi commands supportedCommands supported by Savvio SAS family drive Commands supported by Savvio SAS family drive Commands supported by Savvio SAS family drive Inquiry data Mode Sense dataSavvio inquiry data Page Mode Data Header 04 45 dc cc 00 00 02 Miscellaneous features Miscellaneous operating features and conditionsMiscellaneous status SAS physical interface Datum B Section C C Section a a Pin descriptions Physical characteristicsConnector requirements Electrical descriptionSAS transmitters and receivers SAS pin descriptionsSignal characteristics Eye masks Eye masks overview General interface characteristicsReceive eye mask Z1 OP Jitter tolerance masksJitter Transmitter signal characteristicsPeak-to SinusoidalReceiver signal characteristics Receiver jitter tolerance Maximum allowable jitterCompliant jitter test pattern Cjtpat Impedance requirements Sheet 1 Impedance specificationsImpedance requirements Sheet 2 Transmitter characteristicsElectrical TxRx connections = -5,437dB Shows the zero-length test load Receiver characteristics Savvio 15K SAS Product Manual, Rev. B Technical Support Seagate Technology support servicesInternet Presales SupportData Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Numerics IndexPage SAS See also cooling