Seagate ST9146852SS, ST973452SS Product warranty, Shipping, Product repair and return information

Page 28

6.2.7Product warranty

Beginning on the date of shipment to the customer and continuing for the period specified in your purchase contract, Seagate warrants that each product (including components and subassemblies) that fails to function properly under normal use due to defect in materials or workmanship or due to nonconformance to the applica- ble specifications will be repaired or replaced, at Seagate’s option and at no charge to the customer, if returned by customer at customer’s expense to Seagate’s designated facility in accordance with Seagate’s warranty procedure. Seagate will pay for transporting the repair or replacement item to the customer. For more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate products on your pur- chase documentation.

The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. You can also determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is required to determine remaining warranty information.

Shipping

When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Sea- gate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty.

Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran- sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.

20	Savvio 15K.2 SAS Product Manual, Rev. E

Image 28

Contents ST9146852SSST9146752SS ST973452SSST973352SS ST9146652SS ST973252SSStandard Models Self-Encrypting Drive Models SED Fips 140-2 ModelsPage Contents Defect and error management InstallationAbout Fips About self-encrypting drives Interface requirementsPage Savvio 15K.2 SAS Product Manual, Rev. E List of Figures Page Seagate Technology support services Seagate Online Support and ServicesScope Applicable standards and reference documentation StandardsElectromagnetic compatibility Electromagnetic susceptibilityElectromagnetic compliance Electromagnetic compliance for the European UnionAustralian C-Tick Korean MICReference documents European Union Restriction of Hazardous Substances RoHSGeneral description Standard features Media descriptionReliability PerformanceFormatted capacities Programmable drive capacity OptionsPerformance characteristics Internal drive characteristicsSeek performance characteristics Access timeGeneral performance characteristics Format command execution timeStart/stop time Prefetch/multi-segmented cache control Cache operationCaching write data Prefetch operationReliability specifications Error ratesRecoverable Errors Unrecoverable ErrorsReliability and service Seek errorsInterface errors Preventive maintenance4 S.M.A.R.T Controlling S.M.A.R.TPerformance impact Reporting controlPredictive failures Temperature Log Page 0Dh Parameter Code DescriptionThermal monitor State of the drive prior to testing Drive Self Test DSTDST failure definition ImplementationShort and extended tests Short test Function Code 001bExtended test Function Code 010b Log page entriesShipping Product warrantyProduct repair and return information AC power requirements Physical/electrical specificationsDC power requirements 146GB models DC power requirements Gbit mode Amps73GB models DC power requirements Power sequencing General DC power requirement notesConducted noise immunity Current profiles Current profile for 146GB modelsCurrent profile for 73GB models 146GB models in 6.0 Gbit operation Power dissipation146GB models in 3.0 Gbit operation 73GB models in 6.0 Gbit operation 73GB models in 3.0 Gbit operationEnvironmental limits Temperature a. OperatingRelative humidity Shock and vibration Effective altitude sea level a. OperatingShock Recommended mounting Vibration a. Operating-normal Air cleanlinessCorrosive environment Acoustics Mechanical specifications DimensionsPurpose About FipsLevel 2 security Controlled access Admin SPAbout self-encrypting drives Data encryptionDefault password Random number generator RNGDrive locking Data bandsAuthenticated firmware download Power requirementsSupported commands Cryptographic eraseDrive internal defects/errors Defect and error managementDrive error recovery procedures SAS system errors Media Pre-Scan Background Media ScanDeferred Auto-Reallocation Idle Read After Write Installation Drive orientationCooling Air flowDrive mounting GroundingSAS features Interface requirementsDual port support Scsi commands supported Supported commandsSupported commands Supported commands Supported commands Inquiry data Mode Sense dataSavvio inquiry data Page Mode Data Header 00 00 05 12 8B 00 10 Miscellaneous features Miscellaneous operating features and conditionsMiscellaneous status SAS physical interface Datum B Section C C Section a a Physical characteristics Connector requirementsElectrical description Pin descriptionsSAS pin descriptions SAS transmitters and receiversSignal characteristics General interface characteristics SAS-2 Specification complianceAdditional information Savvio 15K.2 SAS Product Manual, Rev. E Index NumericsIraw Msid Mtbf See also cooling