Seagate ST3500414CS manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate war- ranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery ser- vices labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx.

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. See www.seagate.com for the service center near you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-0143	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

36	Video 3.5 HDD Product Manual, Rev. J

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Contents Video 3.5 HDD Revision history Revision Date Sheets affected or commentsPipeline HD.2 Series Sata Product Manual, Rev. J Pipeline HD.2 Series Sata Product Manual, Rev. J Contents Pipeline HD.2 Series Sata Product Manual, Rev. J Introduction About the Serial ATA interface Drive specifications Specification summary tablesDrive specifications summary for 1000GB models Drive specification ST31000424CS ST31000322CSVideo 3.5 HDD Product Manual, Rev. J Drive specifications summary for 500 and 320GB models Video 3.5 HDD Product Manual, Rev. J Drive specifications summary for 250 and 160GB models Drive specification ST3250412CS ST3250312CS ST3160316CSVideo 3.5 HDD Product Manual, Rev. J Formatted capacity Default logical geometryLBA mode Recording and interface technologyPhysical characteristics Seek timeStart/stop times Power specifications Typical current profiles Conducted noiseVoltage tolerance Idle mode Power management modesActive mode Sleep modeEnvironmental specifications Non-operating shock ShockOperating shock VibrationElectromagnetic immunity Drive A-weighted Sound Power Levels SWL, BAAcoustics emissions Test for Prominent Discrete Tones PDTsAgency certification Safety certificationReliability Annualized Failure Rate AFRKorean RRL Australian C-Tick N176FCC verification Environmental protection Corrosive environmentChina Restriction of Hazardous Substances RoHS Directive Configuring and mounting the drive Handling and static-discharge precautionsConfiguring the drive Serial ATA cables and connectorsMounting dimensions for 1000GB models Drive mountingMounting dimensions for 500, 320, 250 and 160GB models Serial ATA Sata interface Hot-Plug compatibilitySignal Serial ATA device plug connector pin definitionsSerial ATA connector pin definitions Pin Function DefinitionSupported ATA commands Supported ATA commandsCommand name Command code in hex F3H Identify Device command Word Description ValueXx07H Description if bit is set to Bit Word Bit WordIdle Immediate command with Iunload faeture is supported Set Features command Set Features command values3 S.M.A.R.T. commands M.A.R.T. commandsCode in features register A.R.T. command Seagate Technology support services Warranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dial Index RRL Page Video 3.5 HDD Product Manual, Rev. J Page Seagate Technology LLC

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