Seagate 5400.3 SATA manual Warranty Service, Data Recovery Services Authorized Service Centers

Page 36

Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support

 

 

Call Center

Toll-free

Direct dial

 

USA, Canada,

 

 

 

and Mexico

1-800-SEAGATE

+1-405-324-4700

 

Data Recovery Services

 

 

 

Call Center

Toll-free

Direct dial

FAX

USA, Canada,

1-800-475-01435

+1-905-474-2162

1-800-475-0158

and Mexico

 

 

+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

30

Momentus 5400.3 SATA Removable Drive Cartridge Product Manual, Rev. D

Image 36
Contents Momentus 5400.3 Sata Removable Drive Cartridge 160 GBPage Contents Page List of Figures Page Introduction Momentus 5400.3 Sata Removable Drive CartridgeAbout the Serial ATA interface Removable Drive Cartridge specifications Specification summaryBer or part number and country of purchase. The system Default logical geometry LBA modeFormatted capacity Physical organizationPhysical characteristics Seek timeStart/stop times Typical seek times msec Read WritePower specifications Conducted noise Voltage tolerancePower-management modes Active modeIdle mode Sleep modeEnvironmental specifications Shock Acoustics Electromagnetic immunityIdle Seek Test Description Performance level Reference standardSafety certification Measurement type SpecificationReliability Environmental protectionRoHS MCV Using the drive Handling precautionsDimensions Normal operationWrite protect switch Insertion capabilityPage Serial ATA connector pin definitions SignalSerial ATA Sata interface Segment Pin Function DefinitionPin Function Definition P10 Ground 2nd mate P11 ReservedSupported ATA commands Supported ATA commandsCommand name Command code in hex ATA-standard commands Command name Command code in hex Supported ATA commands Identify Device command Word Description ValueXx07H Description if bit is set to Bit Word Bit WordSet Features command Set Features command values3 S.M.A.R.T. commands A.R.T. commandsCode in features register A.R.T. command Seagate Technology support services InternetPresales Support Technical SupportWarranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dial Index RPM TMR TPI Page Page Seagate Technology LLC