Seagate ST336938LW, ST318418N Customer Service CSO, USA/Canada/Latin America Support Services

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Barracuda 36ES2 Product Manual, Rev. B

Customer Service (CSO)

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate direct OEM, Distribution and System Integrator customers should contact their Seagate service center representative for warranty information. Other customers should contact their place of purchase.

Authorized Service Centers

If you live outside the US, you can contact an Authorized Service Center for service.

USA/Canada/Latin America Support Services

Presales Support

Call Center

Toll-free

Direct dial

FAX

Disc:

1-877-271-3285

+405-936-1210

+1-405-936-1683

Tape:

1-800-626-6637

+1-714-641-2500

+1-714-641-2410

Technical Support (SeaFONE)

1-800-SEAGATE or +1-405-936-1234 (for specific product phone number) FAX: Disc: +1-405-936-1685; Tape and Server Appliance: +1-405-936-1683

SeaFAX

1-800-SEAGATE

SeaTDD

+1-405-936-1687

Warranty Service

Call Center

Toll-free

Direct dial

FAX / Internet

USA, Mexico and

1-800-468-3472

+1-405-936-1456

+1-405-936-1462

Latin America

 

 

 

Canada

 

 

 

Memofix*

1-800-636-6349

+1-905-660-4936

+1-905-660-4951

 

 

 

www.memofix.com

Adtech*

1-800-624-9857

+1-905-812-8099

+1-905-812-7807

 

 

 

www.adtech1.com

Brazil

 

 

 

MA Centro de Serviços*

+55-21-2509-7267

+55-21-2507-6672

e-mail: centro.de.servicos.brasil@seagate.com

European Support Services

For European customer support, dial the toll-free number for your specific country for presales support, techni- cal support, SeaFAX and warranty service.

If your country is not listed here, dial our European call center at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (European central time) Monday through Friday. The European call center is located in Amsterdam, The Neth- erlands.

Call Center

 

 

Austria

0 800-20 12 90

Belgium

0 800-74 876

Denmark

80 88 12 66

France

0 800-90 90 52

Germany

0 800-182 6831

Ireland

1 800-55 21 22

Italy

800-790695

Netherlands

0 800-732 4283

Norway

800-113 91

 

Poland

00 800-311 12 38

 

 

 

*Authorized Service Centers

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Contents Product Manual, Volume Page Product Manual, Volume Page Revision status summary sheet Revision Date Writer/Engineer Sheets AffectedPage Contents Seagate Technology support services Defect and error managementInstallation Interface requirementsList of Figures Barracuda 36ES2 Product Manual, Rev. B ViiPage Scope Barracuda 36ES2 family drive ST336938LW shownBarracuda 36ES2 Product Manual, Rev. B Applicable standards and reference documentation Taiwanese Bsmi Australian C-TickKorean MIC General description Performance Standard featuresMedia characteristics ReliabilityProgrammable drive capacity Factory installed accessoriesOptions factory installed Performance characteristics Prefetch/multi-segmented cache control Ultra2 Scsi Ultra160 ScsiStart/stop time Cache operation Caching write dataPrefetch operation Barracuda 36ES2 Product Manual, Rev. B Reliability specifications Service life Reliability and servicePreventive maintenance Service philosophy7 S.M.A.R.T Controlling S.M.A.R.TDetermining rate Performance impactReporting control Predictive failuresImplementation State of the drive prior to testingDST Failure Definition Invoking DSTExtended test Function Code 010b Product warrantyShort test Function Code 001b Log page entriesProduct repair and return information Barracuda 36ES2 Product Manual, Rev. B DC power requirements Physical/electrical specificationsAC power requirements 3 12 V Current profile Power sequencingConducted noise immunity +5 Volt Current during spindle start Typical Amper es Amps Power dissipation ST336938/ST318438 Barracuda 36ES2 Product Manual, Rev. B ST336918/ST318418 Temperature Environmental limitsShock and vibration Barracuda 36ES2 Product Manual, Rev. B Relative humidityEffective altitude sea level ShockRecommended mounting Acoustics Air cleanlinessBarracuda 36ES2 Product Manual, Rev. B Vibration Mechanical specifications Dimension TableMounting configuration dimensions Barracuda 36ES2 Product Manual, Rev. B Drive internal defects Defect and error managementDrive error recovery procedures Scsi systems errors Formatting InstallationConfigure drive options Drive ID/option select headerDo not install jumpers retain cover J6 jumper header for N model J5 jumper header on LW models only J2 option select header for LW models Barracuda 36ES2 Product Manual, Rev. B Barracuda 36ES2 Product Manual, Rev. B Function description Air flow Drive orientationCooling Barracuda 36ES2 Product Manual, Rev. B Drive mounting GroundingBarracuda 36ES2 Product Manual, Rev. B Interface requirements Scsi interface messages supportedScsi interface commands supported Commands supported by Barracuda 36ES2 family drives Barracuda 36ES2 Product Manual, Rev. B Vendor ID Implemented operating definition page 81h Inquiry Vital Product dataUnit serial number page 80h Firmware numbers page C0hJumper settings page C2h Mode Sense data DEF CHG Barracuda 36ES2 Product Manual, Rev. B Condition/features supported Supported Status supported Physical interface DC cable and connector2 REQ/ACK offset Model drive physical interface 50-pin Scsi I/O connector Pin Power Scsi interface physical description Scsi interface cable requirementsBarracuda 36ES2 Product Manual, Rev. B Mating connectors Mating connectors for N model drivesScsi daisy chain interface cabling for N drives Nonshielded 68 pin Scsi device connector used on LW drives Scsi daisy chain interface cabling for LW drives GND GND DBP1 +DBP1 Multimode-SE and LVD alternatives Multimode signalsElectrical description Input characteristics LVD output signalsSingle-ended drivers/receivers for N models Transmitter characteristicsReceiver characteristics Single-ended drivers/receivers for LW modelsGeneral cable characteristics Low voltage differential I/O circuitsLW drives Terminator power DrivesTerminator requirements Page Drive activity LED Following table provides drive activity LED statusPresales Support Seagate Technology support services Online ServicesAutomated Services Technical SupportEuropean Support Services Customer Service CSOUSA/Canada/Latin America Support Services Call Center Toll-free Direct dial Africa/Middle East Support ServicesAsia/Pacific Support Services Barracuda 36ES2 Product Manual, Rev. B Index Diffsens LED PCB System chassis Barracuda 36ES2 Product Manual, Rev. B