Seagate ST336918N, ST318418N Africa/Middle East Support Services, Asia/Pacific Support Services

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Barracuda 36ES2 Product Manual, Rev. B

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Spain

900-98 31 24

 

Sweden

0 207 90 073

 

Switzerland

0 800-83 84 11

 

Turkey

00 800-31 92 91 40

 

United Kingdom

0 800-783 5177

 

FAX Services—All European Countries

 

Presales/Technical Support/Warranty Service

31-20-653-3513

Africa/Middle East Support Services

For presales, technical support, warranty service and FAX services in Africa and the Middle East, dial our European call center at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (European central time) Monday through Friday, or send a FAX to +31-20-653-3513. The European call center is located in Amsterdam, The Nether- lands.

Asia/Pacific Support Services

For Asia/Pacific presales and technical support, dial the toll-free number for your specific country. The Asia/ Pacific toll-free numbers are available from 6:00 A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian east- ern time) Monday through Friday. If your country is not listed here, direct dial one of our technical support loca- tions.

Call Center

Toll-free

Direct dial

FAX

Australia

1800-14-7201

China

+86-10-6871-4316

Hong Kong

800-90-0474

+852-2368 7173

Indonesia

001-803-1-003-2165

Japan

+81-3-5462-2979

Malaysia

1-800-80-2335

New Zealand

0800-443988

Singapore

800-1101-150

+65-6488-7528

Taiwan

+886-2-2514-2237

+886-2-2715-2923

Thailand

001-800-11-0032165

Warranty Service

Call Center

Toll-free

Direct dial

FAX

Asia/Pacific

+65-6485-3595

+65-6485-4860

Australia

1800-12-9277

Japan

+81-3-5462-2904

+81-3-5462-2979

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Contents Product Manual, Volume Page Product Manual, Volume Page Revision Date Writer/Engineer Sheets Affected Revision status summary sheetPage Contents Interface requirements Defect and error managementInstallation Seagate Technology support servicesBarracuda 36ES2 Product Manual, Rev. B Vii List of FiguresPage Barracuda 36ES2 family drive ST336938LW shown ScopeBarracuda 36ES2 Product Manual, Rev. B Applicable standards and reference documentation Australian C-Tick Korean MICTaiwanese Bsmi General description Reliability Standard featuresMedia characteristics PerformanceFactory installed accessories Options factory installedProgrammable drive capacity Performance characteristics Ultra2 Scsi Ultra160 Scsi Start/stop timePrefetch/multi-segmented cache control Caching write data Cache operationPrefetch operation Barracuda 36ES2 Product Manual, Rev. B Reliability specifications Service philosophy Reliability and servicePreventive maintenance Service lifeControlling S.M.A.R.T 7 S.M.A.R.TPredictive failures Performance impactReporting control Determining rateInvoking DST State of the drive prior to testingDST Failure Definition ImplementationLog page entries Product warrantyShort test Function Code 001b Extended test Function Code 010bProduct repair and return information Barracuda 36ES2 Product Manual, Rev. B Physical/electrical specifications AC power requirementsDC power requirements Power sequencing Conducted noise immunity3 12 V Current profile +5 Volt Current during spindle start Typical Amper es Amps Power dissipation ST336938/ST318438 Barracuda 36ES2 Product Manual, Rev. B ST336918/ST318418 Environmental limits TemperatureShock Barracuda 36ES2 Product Manual, Rev. B Relative humidityEffective altitude sea level Shock and vibrationRecommended mounting Air cleanliness Barracuda 36ES2 Product Manual, Rev. B VibrationAcoustics Dimension Table Mechanical specificationsMounting configuration dimensions Barracuda 36ES2 Product Manual, Rev. B Defect and error management Drive error recovery proceduresDrive internal defects Scsi systems errors Drive ID/option select header InstallationConfigure drive options FormattingDo not install jumpers retain cover J6 jumper header for N model J5 jumper header on LW models only J2 option select header for LW models Barracuda 36ES2 Product Manual, Rev. B Barracuda 36ES2 Product Manual, Rev. B Function description Drive orientation CoolingAir flow Grounding Barracuda 36ES2 Product Manual, Rev. B Drive mountingBarracuda 36ES2 Product Manual, Rev. B Scsi interface messages supported Interface requirementsScsi interface commands supported Commands supported by Barracuda 36ES2 family drives Barracuda 36ES2 Product Manual, Rev. B Vendor ID Firmware numbers page C0h Inquiry Vital Product dataUnit serial number page 80h Implemented operating definition page 81hJumper settings page C2h Mode Sense data DEF CHG Barracuda 36ES2 Product Manual, Rev. B Condition/features supported Supported Status supported DC cable and connector 2 REQ/ACK offsetPhysical interface Model drive physical interface 50-pin Scsi I/O connector Pin Power Scsi interface cable requirements Scsi interface physical descriptionMating connectors for N model drives Barracuda 36ES2 Product Manual, Rev. B Mating connectorsScsi daisy chain interface cabling for N drives Nonshielded 68 pin Scsi device connector used on LW drives Scsi daisy chain interface cabling for LW drives GND GND DBP1 +DBP1 Multimode signals Electrical descriptionMultimode-SE and LVD alternatives LVD output signals Input characteristicsSingle-ended drivers/receivers for LW models Transmitter characteristicsReceiver characteristics Single-ended drivers/receivers for N modelsLow voltage differential I/O circuits General cable characteristicsTerminator power Drives Terminator requirementsLW drives Page Following table provides drive activity LED status Drive activity LEDTechnical Support Seagate Technology support services Online ServicesAutomated Services Presales SupportCustomer Service CSO USA/Canada/Latin America Support ServicesEuropean Support Services Africa/Middle East Support Services Asia/Pacific Support ServicesCall Center Toll-free Direct dial Barracuda 36ES2 Product Manual, Rev. B Index Diffsens LED PCB System chassis Barracuda 36ES2 Product Manual, Rev. B