Western Digital WD Service and Support: Your Resource for Resolving Issues with WD Products
Page 2

WD® Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wdc.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.

WD Guardian™ Services premium Technical Support and Extended Warranty services are also available for Small Business Customers. Contact WD Technical support at http://support.wdc.com for information about this extra level of support and how to obtain it.

Your product includes 30 days of free telephone support during the 3-year standard limited warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product on the Registration page on the user interface or online at http://register.wdc.com.

Accessing Online Support

Visit our product support website at http://support.wdc.com and choose from these topics:

•Downloads - Download drivers, software, and updates for your WD product.

•Registration - Register your WD product to get the latest updates and special offers.

•Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status, and Data Recovery Information.

•Knowledge Base - Enter keyword, phrase, answer ID, or PID.

•Installation - Get manuals, installation guides, and documentation for your WD product.

•WD Community - Share your thoughts and connect with other WD users.

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and system software versions available.

North America

 

Europe (toll free)*

00 800 211 02110

English

855.556.5117

 

 

Spanish

855.556.5117

Europe

+31 880062100

 

 

Middle East

+31 880062100

Mexico

001 8002754932

Isreal

014 800 211 02110

 

 

Africa

+31 880062100

 

 

South Africa

00 800 211 02110

South America

 

Asia Pacific

 

Chile

1230 020 5871

Australia

+1 800 42 9861

Venezuela

0800 100 2855

China

+ 00 800 211 02110

Peru

0800-54003

Hong Kong

+001 800 6008 6008

Uruguay

000 413 598 3787

India

+1 800 200 5789

Argentina

0800 4440839

Indonesia

+ 803 852 9439

Brazil

0021 0800 211 02110

Japan

001 800 211 02110 / 0033 800 211

 

 

 

02110 / 0061 800 211 02110

Columbia

009 800 211 02110

Korea

001 800 211 02110 / 002 800 211

 

 

 

02110

 

 

Malaysia

+00 800 211 02110

 

 

Philippines

00 800 211 02110

 

 

Singapore

+ 00 800 211 02110

 

 

Taiwan

+ 00 800 211 02110

 

 

Thailand

+ 001 800 211 02110

*Toll free number available in the following countries: Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxemburg, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Registering Your WD Product

Register your WD product to get the latest updates and special offers. You can easily register your product on the user interface of the product software or online at http://register.wdc.com.

Page 1 Page 3
Image 2
Page 1 Page 3
Contents WD Sentinel DX4000 Small Office Storage ServerContacting WD Technical Support WD Service and SupportAccessing Online Support Registering Your WD ProductTable of Contents Regulatory and Warranty Information Using the WD Sentinel Server’s FeaturesTroubleshooting Best PracticesImportant Safety Instructions Important User InformationAbout This Guide Handling PrecautionsRecording Your WD Product Information Product Overview Getting to Know Your WD Sentinel DX4000 ServerKey Features Total solution with industry-leading technology partnersPackage Contents WD Sentinel DX4000 AC adapter Ethernet cable System Requirements and Compatibility Information Requirement DescriptionTechnical Specifications Specification DescriptionDrive Bay LEDs Power LEDProduct Views LEDs Component Icon DescriptionIndicators Alert DescriptionLEDs Color State DescriptionWhere to Find Help Additional Reference DescriptionTypes of WD Sentinel DX4000 Users Primary Setup TasksUser Roles and Responsibilities Primary User Interface Primary InterfaceHow the WD Sentinel DX4000 Fits into Your Office ExamplesManaging the WD Sentinel Server Dashboard To access the Dashboard Mac User Name Enter AdministratorUsing the Home Performing Dashboard TasksHome Page Tabs Tab DescriptionManaging Server Folders and Hard Drives Managing Computers and BackupsManaging User Accounts Home Page Tasks PanelMonitoring System Health and Alerts Settings DescriptionMonitoring Add-ins Health TabQuarters of the system capacity available for data storage Find compatible hard drives To access WD Customer Support automaticallyHealth Tasks Request SupportUpdating Software Manual Updates of WD SoftwareClick Unlock drives To change the password To lock the drives Click Lock drivesTo set a schedule for automatic updates Managing Server SettingsAutomatic Updates of WD Software Updating Microsoft SoftwareMedia Remote Web AccessGeneral HomeGroupEnabling Remote Web Access DomainTo perform a clean shutdown using the front panel Shutting Down the ServerManaging Storage on the WD Sentinel Server WD Sentinel Server RAID StorageClick the Server Folders tab Using USB StorageTo share data on a USB drive Replacing a Failed Drive To stop sharing data on a USB driveManaging Storage on the WD Sentinel Server Adding Capacity by Adding a Drive Accessing the Launchpad Using the WD Sentinel Server’s FeaturesUsing the Launchpad Internal Users To access the Launchpad WindowsTo access the Launchpad Mac Enter your user name and password Select FinderApplicationsWindows Server Launchpad Managing the Launchpad To disable the Launchpad after signing in WindowsSelecting Launchpad Options Windows PC or Mac Computer To select Launchpad optionsTo disable the Launchpad after signing in Mac To uninstall the Launchpad Connector Software on a Mac Click FinderDevicesMacintosh HDLaunchpad Mac Accessing Shared Folders Over Your NetworkLaunchpad Windows Accessing Computers and Shared Folders Remotely LoggingComputers Remote Web Access HomeBacking up Windows PC Shared FoldersScheduling Automatic Backups Dashboard only Initiating BackupsBackup Using the Launchpad Click Start backupBacking up with Time Machine Mac Scheduling Automatic Backups Time MachineBackup Using the Dashboard Select Registered User Using the WD Sentinel SERVER’S Features To restore a Windows PC that has been backed up Recovering/Restoring Windows PCRestoring Windows PC Computers Bare Metal Restore Click Computers and BackupsRecovering/Restoring Mac To recover individual files and foldersCreate a Virtual DVD Recovering the WD Sentinel ServerRequirements Run the Virtual DVD Unlock my drives Using the WD Sentinel SERVER’S Features Recreating the storage Using the WD Sentinel SERVER’S Features Performing a Recovery Using the WD Sentinel SERVER’S Features Using the WD Sentinel SERVER’S Features Using the WD Sentinel SERVER’S Features Using the WD Sentinel DX4000 Efficiently Setting up the WD Sentinel DX4000Setting up Client Computers Best PracticesShutting Down Replacing DrivesSharing Files with External Users Specific Problems and Corrective Actions TroubleshootingFirst Steps Checklist LEDs do not light upCannot access Windows PCs via Remote Access Regulatory and Warranty Information Regulatory ComplianceEnvironmental Compliance China Obtaining Service KC Notice Republic of Korea onlyLimited Warranty GNU General Public License GPLISCSI Overview AppendixManaging iSCSI Storage on the WD Sentinel Server ISCSI RolesSetting Description Create an iSCSI TargetClick Modify Target Edit an iSCSI TargetClick Create Target Deleting an iSCSI Target Disable an iSCSI TargetEnabling an iSCSI Target Exporting an iSCSI Target Importing an iSCSI Target910 GlossaryGlossary Glossary Index RAID USB USB
Top Page Image Contents