Western Digital WDBLGT0080KBK manual Health Tasks, Find compatible hard drives, Request Support

Page 27

MANAGING THE WD SENTINEL SERVER (DASHBOARD)

Health Tasks

Find compatible hard drives

To view a list of WD drives that can be used in the WD Sentinel server:

1.Click Compatible Hard Drives in the Task pane. A pop-up screen lists each drive with its model number, description, and maximum capacity.

2.If desired, click the WD Store button to view or buy additional drives.

3.To exit, click OK.

Request Support

The Request Support function collects information about your WD Sentinel and sends a diagnostic report to the WD Support server. It then opens the WD Support website, where you can enter a few details regarding the problem to route it to the appropriate support team.

Note: If you do not want to submit the diagnostic logs, use the regular

WD Support page at http://support.wdc.com.

To access WD Customer Support automatically:

1.Click Request Support in the Tasks pane. The Request Support window displays.

2.After reading the information on the screen, click the “I agree and would like to proceed.” checkbox, then click Proceed. The WD Support Ask a Question page displays.

Note: The first time you do this, an Internet Explorer Security Screen displays. Clear the check box and click Close.

3.Complete the online form and click Submit Question. A diagnostic report of the WD Sentinel server is automatically attaches to the form. Your request is added to the WD Support queue and assigned a confirmation number. You will receive an email from WD Support regarding your question.

Important: For faster service/phone service, call WD Support. For the latest phone numbers and contact information in your region, see “Contacting WD Technical Support” on page ii or http://support.wdc.com. Have your confirmation ready when you call.

Lock/Unlock

For security reasons, you can lock or unlock the drives. You cannot lock or unlock an individual drive; you either lock them all or unlock them all, using a password you create here. This password may be but does not have to be the same as the WD Sentinel server Administrator password.

Important: Store your password in a secure place. If the password is lost, there is no way

to get it back or unlock the drives, and all of its data may be lost.

WD SENTINEL DX4000	23
ADMINISTRATOR’S GUIDE

Image 27

Contents Small Office Storage Server WD Sentinel DX4000Registering Your WD Product WD Service and SupportAccessing Online Support Contacting WD Technical SupportTable of Contents Best Practices Using the WD Sentinel Server’s FeaturesTroubleshooting Regulatory and Warranty InformationImportant User Information Important Safety InstructionsHandling Precautions Recording Your WD Product InformationAbout This Guide Getting to Know Your WD Sentinel DX4000 Server Product OverviewTotal solution with industry-leading technology partners Key FeaturesPackage Contents WD Sentinel DX4000 AC adapter Ethernet cable Requirement Description System Requirements and Compatibility InformationSpecification Description Technical SpecificationsPower LED Product ViewsDrive Bay LEDs Component Icon Description LEDsAlert Description IndicatorsColor State Description LEDsAdditional Reference Description Where to Find HelpPrimary User Interface Primary Interface Primary Setup TasksUser Roles and Responsibilities Types of WD Sentinel DX4000 UsersExamples How the WD Sentinel DX4000 Fits into Your OfficeManaging the WD Sentinel Server Dashboard User Name Enter Administrator To access the Dashboard MacPerforming Dashboard Tasks Using the HomeTab Description Home Page TabsHome Page Tasks Panel Managing Computers and BackupsManaging User Accounts Managing Server Folders and Hard DrivesHealth Tab Settings DescriptionMonitoring Add-ins Monitoring System Health and AlertsQuarters of the system capacity available for data storage Request Support To access WD Customer Support automaticallyHealth Tasks Find compatible hard drivesTo lock the drives Click Lock drives Manual Updates of WD SoftwareClick Unlock drives To change the password Updating SoftwareUpdating Microsoft Software Managing Server SettingsAutomatic Updates of WD Software To set a schedule for automatic updatesHomeGroup Remote Web AccessGeneral MediaDomain Enabling Remote Web AccessShutting Down the Server To perform a clean shutdown using the front panelWD Sentinel Server RAID Storage Managing Storage on the WD Sentinel ServerUsing USB Storage To share data on a USB driveClick the Server Folders tab To stop sharing data on a USB drive Replacing a Failed DriveManaging Storage on the WD Sentinel Server Adding Capacity by Adding a Drive To access the Launchpad Windows Using the WD Sentinel Server’s FeaturesUsing the Launchpad Internal Users Accessing the LaunchpadEnter your user name and password To access the Launchpad Mac Select FinderApplicationsWindows Server Launchpad To select Launchpad options To disable the Launchpad after signing in WindowsSelecting Launchpad Options Windows PC or Mac Computer Managing the LaunchpadTo disable the Launchpad after signing in Mac Click FinderDevicesMacintosh HD To uninstall the Launchpad Connector Software on a MacAccessing Shared Folders Over Your Network Launchpad WindowsLaunchpad Mac Logging Accessing Computers and Shared Folders RemotelyShared Folders Remote Web Access HomeBacking up Windows PC ComputersInitiating Backups Scheduling Automatic Backups Dashboard onlyClick Start backup Backup Using the LaunchpadScheduling Automatic Backups Time Machine Backup Using the DashboardBacking up with Time Machine Mac Select Registered User Using the WD Sentinel SERVER’S Features Click Computers and Backups Recovering/Restoring Windows PCRestoring Windows PC Computers Bare Metal Restore To restore a Windows PC that has been backed upTo recover individual files and folders Recovering/Restoring MacRecovering the WD Sentinel Server RequirementsCreate a Virtual DVD Run the Virtual DVD Unlock my drives Using the WD Sentinel SERVER’S Features Recreating the storage Using the WD Sentinel SERVER’S Features Performing a Recovery Using the WD Sentinel SERVER’S Features Using the WD Sentinel SERVER’S Features Using the WD Sentinel SERVER’S Features Best Practices Setting up the WD Sentinel DX4000Setting up Client Computers Using the WD Sentinel DX4000 EfficientlyReplacing Drives Sharing Files with External UsersShutting Down LEDs do not light up TroubleshootingFirst Steps Checklist Specific Problems and Corrective ActionsCannot access Windows PCs via Remote Access Regulatory Compliance Regulatory and Warranty InformationKC Notice Republic of Korea only Environmental Compliance China Obtaining ServiceGNU General Public License GPL Limited WarrantyISCSI Roles AppendixManaging iSCSI Storage on the WD Sentinel Server ISCSI OverviewCreate an iSCSI Target Setting DescriptionEdit an iSCSI Target Click Create TargetClick Modify Target Disable an iSCSI Target Enabling an iSCSI TargetDeleting an iSCSI Target Importing an iSCSI Target Exporting an iSCSI TargetGlossary 910Glossary Glossary Index RAID USB USB