Western Digital WDBLGT0040KBK manual Troubleshooting, First Steps Checklist, LEDs do not light up

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TROUBLESHOOTING

Troubleshooting

First Steps Checklist

Specific Problems and Corrective Actions

For any issue, first ensure that you are using the latest firmware for the WD Sentinel server. See “Updating Software” on page 24 for instructions.

First Steps Checklist

Is the power supply plugged in to the wall outlet and the drive?

Are all cables correctly connected and secured?

Is the power on? If not, see “LEDs” on page 12.

Specific Problems and Corrective Actions

The following section contains specific problems that may arise during the use of the WD Sentinel server and provides possible solutions.

LEDs do not light up

1.Make sure the power cord is connected correctly.

2.Make sure that the wall outlet has power. Test it by plugging in another device.

3.Confirm the network cable is properly connected to the WD Sentinel server and the network switch or router.

4.Make sure the network switch or router has power.

5.Use a different network cable and port on the network switch or router. Temporarily swapping the WD Sentinel’s cable port with a working network device may identify any failing cables and ports.

Connecting to Shared Folders on a WD Sentinel server from a Windows PC on which Launchpad is not installed

1.Right-click (My) Computer and select Map Network Drive.

2.From the Drive drop-down list, choose the letter that you want the WD Sentinel server to have in (My) Computer.

WD SENTINEL DX4000	62
ADMINISTRATOR’S GUIDE

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Contents WD Sentinel DX4000 Small Office Storage ServerContacting WD Technical Support WD Service and SupportAccessing Online Support Registering Your WD ProductTable of Contents Regulatory and Warranty Information Using the WD Sentinel Server’s FeaturesTroubleshooting Best PracticesImportant Safety Instructions Important User InformationHandling Precautions Recording Your WD Product InformationAbout This Guide Product Overview Getting to Know Your WD Sentinel DX4000 ServerKey Features Total solution with industry-leading technology partnersPackage Contents WD Sentinel DX4000 AC adapter Ethernet cable System Requirements and Compatibility Information Requirement DescriptionTechnical Specifications Specification DescriptionPower LED Product ViewsDrive Bay LEDs LEDs Component Icon DescriptionIndicators Alert DescriptionLEDs Color State DescriptionWhere to Find Help Additional Reference DescriptionTypes of WD Sentinel DX4000 Users Primary Setup TasksUser Roles and Responsibilities Primary User Interface Primary InterfaceHow the WD Sentinel DX4000 Fits into Your Office ExamplesManaging the WD Sentinel Server Dashboard To access the Dashboard Mac User Name Enter AdministratorUsing the Home Performing Dashboard TasksHome Page Tabs Tab DescriptionManaging Server Folders and Hard Drives Managing Computers and BackupsManaging User Accounts Home Page Tasks PanelMonitoring System Health and Alerts Settings DescriptionMonitoring Add-ins Health TabQuarters of the system capacity available for data storage Find compatible hard drives To access WD Customer Support automaticallyHealth Tasks Request SupportUpdating Software Manual Updates of WD SoftwareClick Unlock drives To change the password To lock the drives Click Lock drivesTo set a schedule for automatic updates Managing Server SettingsAutomatic Updates of WD Software Updating Microsoft SoftwareMedia Remote Web AccessGeneral HomeGroupEnabling Remote Web Access DomainTo perform a clean shutdown using the front panel Shutting Down the ServerManaging Storage on the WD Sentinel Server WD Sentinel Server RAID StorageUsing USB Storage To share data on a USB driveClick the Server Folders tab Replacing a Failed Drive To stop sharing data on a USB driveManaging Storage on the WD Sentinel Server Adding Capacity by Adding a Drive Accessing the Launchpad Using the WD Sentinel Server’s FeaturesUsing the Launchpad Internal Users To access the Launchpad WindowsTo access the Launchpad Mac Enter your user name and password Select FinderApplicationsWindows Server Launchpad Managing the Launchpad To disable the Launchpad after signing in WindowsSelecting Launchpad Options Windows PC or Mac Computer To select Launchpad optionsTo disable the Launchpad after signing in Mac To uninstall the Launchpad Connector Software on a Mac Click FinderDevicesMacintosh HDAccessing Shared Folders Over Your Network Launchpad WindowsLaunchpad Mac Accessing Computers and Shared Folders Remotely LoggingComputers Remote Web Access HomeBacking up Windows PC Shared FoldersScheduling Automatic Backups Dashboard only Initiating BackupsBackup Using the Launchpad Click Start backupScheduling Automatic Backups Time Machine Backup Using the DashboardBacking up with Time Machine Mac Select Registered User Using the WD Sentinel SERVER’S Features To restore a Windows PC that has been backed up Recovering/Restoring Windows PCRestoring Windows PC Computers Bare Metal Restore Click Computers and BackupsRecovering/Restoring Mac To recover individual files and foldersRecovering the WD Sentinel Server RequirementsCreate a Virtual DVD Run the Virtual DVD Unlock my drives Using the WD Sentinel SERVER’S Features Recreating the storage Using the WD Sentinel SERVER’S Features Performing a Recovery Using the WD Sentinel SERVER’S Features Using the WD Sentinel SERVER’S Features Using the WD Sentinel SERVER’S Features Using the WD Sentinel DX4000 Efficiently Setting up the WD Sentinel DX4000Setting up Client Computers Best PracticesReplacing Drives Sharing Files with External UsersShutting Down Specific Problems and Corrective Actions TroubleshootingFirst Steps Checklist LEDs do not light upCannot access Windows PCs via Remote Access Regulatory and Warranty Information Regulatory ComplianceEnvironmental Compliance China Obtaining Service KC Notice Republic of Korea onlyLimited Warranty GNU General Public License GPLISCSI Overview AppendixManaging iSCSI Storage on the WD Sentinel Server ISCSI RolesSetting Description Create an iSCSI TargetEdit an iSCSI Target Click Create TargetClick Modify Target Disable an iSCSI Target Enabling an iSCSI TargetDeleting an iSCSI Target Exporting an iSCSI Target Importing an iSCSI Target910 GlossaryGlossary Glossary Index RAID USB USB