Perle Systems 1S1P Appendix B Contacting Perle, Making a technical support query, Who to contact

Page 56

Appendix B: Contacting Perle

You need to read You need to read this appendix if you want to contact Perle for technical support or any other this appendix if you queries about this product.

want to...

This appendix includes the following sections;

Making a technical support query on page 56

Repair procedure on page 58

Feedback about this manual on page 58

Perle support centres worldwide on page 59

Internet access

Click here to access the our website at the following URL:

http://www.perle.com

Email

Click here to email Perle at the following address;

Email: support@perle.com

Making a technical support query

This section contains the following information about making a query;

Who to contact on page 56

Information needed when making a query on page 57

Making a support query via the Perle web page on page 58

Who to contact

If you bought your product from a registered Perle supplier, you must contact their Technical Support department; they are qualified to deal with your problem.

If you are a registered Perle supplier, and bought your product from Perle, contact Perle Technical Support at the offices listed below.

Making a technical support query

Page 56

Image 56
Contents Speed LE User GuidePage Page Who this manual is for About this manualPurpose of this manual Hypertext jumps Using this on-line manualDocument navigation Revision history Date Part number DescriptionFast Contents Contents Cabling Information Appendix B Contacting Perle Introduction You need to read this chapter if you want toAbout the Speed LE Serial Adaptor cards Connection Accessories Installing Drivers and Host Cards Before You Start Downloading Drivers From the Perle Website Select the MultiPort Serial Cards option Select Speed LEInstalling under Windows 2000/XP/Server 2003/Vista/ Server Installing Device Drivers and Utilities onto Your System Installing Drivers and Host Cards Click Start All Programs Perle Perle-Serial Update Driver or Adding Additional Cards and/or Updating DriversConfiguring Serial Ports Installing Drivers and Host Cards Installing Drivers onto Your System Installing under LinuxGeneral Installation Procedure for Linux Tar -xzvf perle-serial-version-release.tgz Cd /tmp/perle-serial-version-release Tarinstall.shRpm -ivh perle-serial-version-release.src.rpm Modprobe perle-serial Creating Devices for the Attached PortsPsaddports m n Setting the DSR Signal Make uninstallTaruninstall.sh Rpm -e perle-serialInstalling Host Cards and Cable Accessories Installing Speed LE and Speed LE Express CardsInstalling Cables and Connector Boxes Installing Drivers and Host Cards Removing Host Cards Cabling Information Definitions of Signals and Direction EIA-232 Direction DescriptionDB9 Back Panel Connectors and Pinout DB9M pin EIA-232Host Card Back Panel Connectors and Pinouts RJ45 8-pin Speed LE RJ45 Back Panel Connectors and PinoutRJ45 10-pin EIA-232 Speed LE Express RJ45 Back Panel Connectors and Pinout RJ45 10-pin EIA-232 RJ45 8-pinDB25 Cent Pin Direction Signal Function Notes Name DB25 Femaie Parallel Port PinoutsVHDCI-68 Ultra Scsi Back Panel Connectors and Pinout Ultra Scsi EIA-232 Pin NumberTXD3 VHDCI-68 Ultra Scsi Pin EIA-232 Number RI5 DSR6 Connector Box and Cable Guide Connector Box and Cable Pinouts RJ45 10-pin to DB25 Converter RJ45 pin DB25 Pin EIA-232RJ45 10-pin to DB9 Converter RJ45 pin DB9 Pin EIA-232RJ45 Connector Box RJ45 10-pin RJ45 8-pin EIA-232DB25 Connector Box DB25 Pin EIA-232DB9 Connector Box DB9 Pin EIA-232DB25 Fan-Out Cable DB9 Fan-Out Cable Low Profile Bracket Conversion Speed LE 1P and 1S1P models onlyAppendix a Troubleshooting You need to read this appendix if you want toWindows 2000/XP/Server 2003/Vista/Server Windows Error Messages Problem Action requiredWho to contact Appendix B Contacting PerleMaking a technical support query Information needed when making a query Write details hereMaking a support query via the Perle web Repair procedureFeedback about this manual Perle support centres worldwide Country AddressIndex Numerics#A B C D E F G H I J K L M N O P Q R S T U V W X Y Z