NETGEAR XAV5501-100NAS, XAVB5501-100NAS Product Registration and Support, Basic Functioning

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3. Troubleshooting		3
3. Troubleshooting

This chapter provides information about troubleshooting your XAV5501 Powerline AV+ 500 Adapter.

Product Registration and Support

Thank you for selecting NETGEAR products.

After installing your device, locate the serial number on the label of your product and use it to register your product at http://www.netgear.com/register. Registration is required before you can use our telephone support service. Registration via our website is strongly recommended.

Product updates and Web support are always available at: http://support.netgear.com.

Basic Functioning

After you turn on power to the XAV5501, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED is on.

2.After approximately 10 seconds, verify that:

a.The Power LED is solid green.

b.The Powerline LED is lit.

c.The Ethernet LED on the Powerline XAV5501 Adapter lights or blinks.

Appendix 21

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Contents XAV5501 Powerline AV+ Adapter Trademarks Technical SupportStatement of Conditions Revision HistoryContents How the Powerline AV+ 500 Adapter Fits in Your Network Installation and Basic ConfigurationPowerline XAV5501 Adapter Features LED and Feature DescriptionsXAV5501 Product Label Model Number Feature Descriptions Prepare for Installation Installing Your Powerline XAV5501 AdapterConnecting the XAV5501 to a Router Connecting a Powerline AV+ 500 Adapter to the RouterAdding Adapters to Your Network To add Powerline adaptersSet the Encryption Key Understanding Powerline Network SecurityTo set a private encryption key To install the XAV5501 Powerline Utility Installing the XAV5501 Powerline UtilityNavigate to Start Programs Netgear Netgear Powerline Utility Powerline Utility ScreenPowerline Utility main screen Change the Name of a Powerline DeviceTo name any Powerline device in your Powerline network Turn LEDs On or OffSet Encryption Keys Set Up Quality of Service QoS To set the Encryption Key for the Powerline networkClick Apply Security to Selected Devices To prioritize by general application type QoS Setup screen Using the XAV5501 Powerline UtilityReset a Device to Factory Settings Add a Device to a Powerline NetworkTo reset to factory defaults Security Icon To add a device from a locally connected computerClick the Apply Security to Selected Devices button Click the Use Default Encryption Key button Return to the Default Network Encryption KeyBasic Functioning Product Registration and SupportLED and Feature Troubleshooting LED Troubleshooting TipsProblems after Changing the Network Encryption Key Supplemental Information Technical SpecificationsElectromagnetic Emissions Safety InformationAppendix A. Supplemental Information Notification of Compliance Netgear Powerline ProductsFCC Requirements for Operation in the United States Regulatory Compliance InformationFCC Declaration Of Conformity GPL License Agreement Index Index