NETGEAR WG511U user manual Troubleshooting, Basic Tips

Page 32

User’s Manual for the NETGEAR Double 108 Mbps Wireless PC Card 32-bit CardBus WG511U

Troubleshooting

Use the information below to solve common problems you may encounter. Also, please refer to the knowledge base on the NETGEAR web site at www.netgear.com/support/main.asp.

Basic Tips

If you have problems connected to your wireless network, try the tips below.

Symptom

Cause

Solution

The PC Card

The WG511U is

Remove and reinsert the WG511U.

LEDs are not lit.

not inserted into

Check the Windows device manager to see if the PC

 

the slot properly

Card is recognized and enabled. Reload the WG511U

 

or the WG511U

software, if necessary.

 

software is not

Try to install the WG511U in a different slot on your

 

loaded.

 

system if one is available.

 

 

 

 

 

The LEDs blink

The WG511U is

The access point may not be powered on. Or, the

alternately and

attempting to

access point and the PC card are not configured with

cannot connect

connect to an

the same wireless parameters. Check the SSID and

to an access

access point, but

WEP settings.

point.

cannot connect.

 

 

 

 

I can connect to

This could be a

Check to make sure that the access point is physically

an access point,

physical layer

connected to the Ethernet network.

but I cannot

problem or a

Make sure that the IP addresses and the Windows

connect to other

network

networking parameters are all configured correctly.

computers on

configuration

Restart the cable or DSL modem, router, access point,

the network or

problem.

the Internet.

 

and notebook PC.

 

 

 

3-14

Basic Setup

August 2004

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Contents August Technical Support FCC Information to User Export Restrictions Contents Chapter Wireless Security Configuration Glossary Contents Chapter About This Manual Audience, Conventions, Publication DateHow to Navigate this Manual Html version of this manualHow to Print this Manual About This Manual Key Features and Related Netgear Products Chapter Introduction802.11a and 802.11b/g Wireless Networking What’s in the Box?Road Map for ‘How to Get There From Here’ Road Map for How to Get There From HereNetgear Double Exchange files Use printers Verifying System Requirements Chapter Basic SetupWhat You Need Before You Begin Two Basic Operating Modes Observing Location and Range GuidelinesWG511U Default Wireless Configuration Settings Click Install Driver and Utility Basic Installation InstructionsFor Windows XP Users Installing a WG511U Basic Setup Configure your WG511U Wireless Security ConfigurationVerify wireless connectivity to your network LED DescriptionsFor Windows 2000 & 98/Me Users Installing a WG511U Found New Hardware Wizard Configure your WG511U and save ProfileBelow Word Meaning WG511U Wireless Connection Indicators Interpreting the LED on the WG511UInterpreting System Tray Icon Colors Color Condition DescriptionTroubleshooting Basic TipsTroubleshooting Frequently Asked Questions Basic Setup Using Configuration Profiles Chapter Netgear Smart Wireless WizardUnderstanding the Configuration Options Connecting to an Access Point in Infrastructure Mode How to Configure an Infrastructure Mode Profile Run the WG511U Smart Wireless WizardConfigure the wireless network settings Save your settings in a ProfileConnecting to Another PC in Ad-hoc Mode Netgear WG511U Wireless PC Card in Computer-to-Computer ModeHow to Configure an Ad-hoc Mode Network Configure the PC network settingsAd-Hoc Setting What’s on the Statistics Page? Understanding the Advanced Settings Chapter Wireless Security Configuration Understanding the Security OptionsUsing WEP Security Basic Requirements for WEPWEP Security Encryption Key WEP Security Settings WorksheetWireless Network Name Ssid Configure the WEP settings How to Configure WEP Encryption SecurityConfigure the Network Name Ssid settings Using WPA-PSK Advanced Security Basic Requirements for WPA-PSKWPA-PSK Security Settings Worksheet How to Configure WPA-PSK Advanced SecurityConfigure the WPA-PSK settings WPA-PSK settings screenWireless Security Configuration Appendix a Technical Specifications FCC, CETechnical Specifications Infrastructure Mode Appendix B Wireless Networking BasicsWireless Networking Overview Wireless Channels Ad Hoc Mode Peer-to-Peer WorkgroupNetwork Name Extended Service Set Identification Essid 802.11b/g Wireless Channels 802.11a Legal Power Output and Wireless Channels WG511U user can use thirteen channels in non-turbomode Wireless Security Overview WPAWEP Authentication WEP Overview802.1x Cisco LeapAuthentication Open System Steps WEP Keys Bit WEPHow to Use WEP Parameters WEP Key Configuration802.1x Port Based Network Access Control Figure B-4 802.1x authentication WPA Wireless Security How Does WPA Compare to WEP? What are the Key Features of WPA Security? How Does WPA Compare to Ieee 802.11i?Figure B-5 WPA Overview Figure B-6 WPA/802.1x Authentication Sequence Wireless Networking Basics Michael WPA Data Encryption Key ManagementTemporal Key Integrity Protocol Tkip AES Support Is WPA Perfect?Product Support for WPA Wireless network adapters Wireless client programs Wireless Networking Basics Appendix C Preparing Your PCs for Network Access Configuring Windows 98 and Me for TCP/IP NetworkingInstall or Verify Windows Networking Components Preparing Your Computers for TCP/IP NetworkingPreparing Your PCs for Network Access Choose Settings, and then Control Panel Locate your Network Neighborhood iconPrimary Network Logon is set to Windows logon Selecting Windows’ Internet Access Method Verifying TCP/IP PropertiesConfiguring Windows 2000 or XP for TCP/IP Networking Dhcp Configuration of TCP/IP in Windows XP or Dhcp Configuration of TCP/IP in Windows XPTCP/IP details are presented on Support tab Right click on Local Area Connection and select Properties Dhcp Configuration of TCP/IP in WindowsVerify that Obtain an IP address Obtain an IP address automatically is selected Verifying TCP/IP Properties for Windows XP or Preparing Your PCs for Network Access Glossary List of Glossary TermsAdsl EAP Internet service provider Megabits per second Ssid WEP Glossary Index Numerics
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