Appendix A
Troubleshooting
This chapter provides information about troubleshooting the NETGEAR Smart Switch. Topics include the following:
•Troubleshooting Chart
•Additional Troubleshooting Suggestions
Troubleshooting Chart
The following table lists symptoms, causes, and solutions of possible problems.
Table A-1. Troubleshooting Chart
Symptom | Cause | Solution |
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|
Power LED is off. | No power is received. | If you are using AC power, check the power cord |
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| connections for the switch at the switch and at the |
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| power source (such as the wall socket or power |
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| strip). Ensure all cables used are correct and comply |
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| with Ethernet specifications. |
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| If you are using a PSE, verify that the Ethernet cable |
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| between the switch and the PSE is good. Make sure |
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| the cable does not exceed the maximum length |
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| supported by the PSE. Make sure the PSE has not |
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| exceeded the amount of power it can provide to all |
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| connected devices. |
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|
|
Link LED is off or | Port connection is not | Check the crimp on the connectors and make sure |
intermittent. | working. | that the plug is properly inserted and locked into the |
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| port at both the switch and the connecting device. |
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| Ensure all cables used are correct and comply with |
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| Ethernet specifications. Check for a defective NIC on |
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| the connected device. Check for a defective cable or |
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| port by testing them in an alternate environment |
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| where all products are functioning. |
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Troubleshooting |
v1.0, January 2010