Multi-Tech Systems MT5634ZPX-V.92-ISA manual Warranty, Service, and Tech Support

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MultiModemZPX User Guide

6 - Warranty, Service, and Tech Support

Chapter 6 - Warranty, Service, and Tech Support

Warranty

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory – transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order for repair charges.

For out of warranty repair charges, go to www.multitech.com/documents/warranties

Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at (888) 288-5470, extension 5308 or visit our web site at

http://www.multitech.com/programs/orc/ for details on rates and coverage’s.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email tsupport@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

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Contents Internal ISAData / Fax Modem User GuideMultiModemZPX User Guide Contents Appendix D Waste Electrical and Electronic Equipment Weee Introduction Data General featuresManual Organization Modem Compatibility Technical SpecificationsCommand Buffer You supply Safety WarningsWhat You Will Need We supplyDetermine System Resources MultiModemZPX User Guide Installation MultiModemZPX User Guide Installation Install the Modem into Your Computer Configure JumpersRun Add Hardware Wizard Query Modem Run Add Modem WizardMT5634ZPX Internal ISA Modem Connect Your Modem to the Telephone LineGlobal Wizard Utility Configure the Modem for Your CountryAT Commands Data Communications SoftwareOperating Your MultiModemZPX Testing Your ModemTesting Data Functions Testing Fax FunctionsRemote Configuration Basic ProcedureOther Methods for Accessing Microsoft Fax Setup Changing the Setup PasswordChanging the Remote Escape Character Fax Commands AT CommandsInitial Checklist Common ProblemsModem does not respond to commands Modem dials but cannot make a connection Modem disconnects while online Garbage characters display on the monitor Modem cannot connect when answeringFile transfer appears slower than it should Data is being lostWarranty Warranty, Service, and Tech SupportRepair Procedures for International Distributors Online Warranty RegistrationService Canadian CustomersInternational Customers outside U.S.A. and Canada International Distributors Replacement PartsTechnical Support Internet SitesFCC Part 68 Telecom Appendix a Regulatory ComplianceFCC Part Fax Branding StatementCanadian Limitations Notice EMC, Safety, and R&TTE Directive Compliance Industry CanadaInternational Modem Restrictions New Zealand Telecom Warning Notice Identify the Current Firmware Version Upgrade OverviewAppendix B Updating Your Modem’s Firmware Introduction Identify the Modem FirmwareUpgrade the Modem’s Firmware Download the Upgrade FileInstall the Flash Wizard Extract the Upgrade FilesRestore Your Parameters Using the Flash WizardCode HEX DEC Appendix C Ascii Conversion ChartAppendix D Waste Electrical Electronic Equipment Weee MultiModemZPX User Guide Glossary MultiModemZPX User Guide Glossary MultiModemZPX User Guide Glossary MultiModemZPX User Guide Glossary No Entries MultiModemZPX User Guide Glossary MultiModemZPX User Guide Glossary MultiModemZPX User Guide Glossary MultiModemZPX User Guide Glossary MultiModemZPX User Guide Glossary Index XON/XOFF
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MT5634ZPX-V.92-ISA specifications

The Multi-Tech Systems MT5634ZPX-V.92-ISA is a highly versatile and reliable internal modem designed to meet the needs of various communication tasks. As one of the hallmark products in the Multi-Tech lineup, this modem is particularly known for its adherence to the V.92 standard, which enhances data transmission speeds and improves the overall user experience when connecting to the Internet or other networks.

One of the main features of the MT5634ZPX-V.92-ISA is its capability to achieve maximum download speeds of up to 56 Kbps and upload speeds of up to 33.6 Kbps. This performance is enhanced by the device's V.34 modulation technology, which allows for faster connections and more reliable data transfer, especially over traditional analog lines. The modem also supports v.92 features such as Modem-on-Hold, which enables users to receive phone calls while still connected to the Internet, thereby minimizing interruptions in service.

A notable characteristic of the MT5634ZPX-V.92-ISA is its compatibility with various operating systems, including DOS, Windows, and Linux. This broad compatibility makes it an excellent choice for users who work across different platforms. The device connects via the ISA bus, meaning it is designed for older workstation setups, providing an efficient solution for legacy systems requiring modem integration.

The MT5634ZPX-V.92-ISA also incorporates several advanced technologies to enhance performance and reliability. Its built-in error correction (V.42) and data compression (V.44) capabilities ensure optimal data throughput and integrity. The modem is also equipped with diagnostics tools, allowing users to troubleshoot and optimize their connection more effectively.

In terms of installation and usability, the MT5634ZPX-V.92-ISA is designed for straightforward setup, making it accessible for users with varying levels of technical expertise. Additionally, its robust construction and reliable performance have made it a popular choice for both home and business environments where dependable Internet connectivity is essential.

Overall, the Multi-Tech Systems MT5634ZPX-V.92-ISA modem stands out for its performance, compatibility, and feature set, making it a wise investment for those who require a solid and efficient modem solution in both personal and professional settings. Whether for casual browsing or critical tasks, this modem delivers the reliability and speed users expect from modern communication technology, while still accommodating legacy systems.
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