Multi-Tech Systems MT5634ZPX-V.92-ISA manual Service, Canadian Customers

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MultiModemZPX User Guide

6 - Warranty, Service, and Tech Support

Service

U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota, factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Attn: Repairs, Serial #______

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS. Please include inside the shipping box a description of the problem, a return shipping address (must have street address, not P.O. Box), a telephone number, and if the product is out of warranty, a check or purchase order for repair charges.

For out of warranty repair charges, go to http://www.multitech.com/documents/warranties.

Extended two-year overnight replacement agreements are available for selected products. Please call MTS at 888 288-5470, extension 5308, or visit our web site at http://www.multitech.com/PROGRAMS/ orc/ for details on rates and coverages.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at 800 972-2439 or e-mail tsupport@multitech.com.

Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at 800 328-9717 or +763 785-3500, or e-mail mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

International Customers (outside U.S.A. and Canada)

Your original point of purchase reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product: http://www.multitech.com/COMPANY/ offices/DEFAULT.ASP.

In the event that factory service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota, factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. A Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any international shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check drawn on a U.S. bank or your company’s purchase order for repair charges. Repaired units will be shipped freight collect, unless other arrangements are made in advance.

Please direct questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you, as listed at http://www.multitech.com/ COMPANY/offices/DEFAULT.ASP., or e-mail tsupport@multitech.com. When calling the U.S., please direct questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +763 717-5631 in the U.S.A., or e-mail mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

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Contents Internal ISAData / Fax Modem User GuideMultiModemZPX User Guide Contents Appendix D Waste Electrical and Electronic Equipment Weee Introduction Data General featuresManual Organization Modem Compatibility Technical SpecificationsCommand Buffer What You Will Need Safety WarningsWe supply You supplyDetermine System Resources MultiModemZPX User Guide Installation MultiModemZPX User Guide Installation Install the Modem into Your Computer Configure JumpersRun Add Hardware Wizard Query Modem Run Add Modem WizardMT5634ZPX Internal ISA Modem Connect Your Modem to the Telephone LineAT Commands Configure the Modem for Your CountryData Communications Software Global Wizard UtilityTesting Data Functions Testing Your ModemTesting Fax Functions Operating Your MultiModemZPXOther Methods for Accessing Microsoft Fax Remote ConfigurationBasic Procedure Changing the Remote Escape Character SetupChanging the Setup Password Fax Commands AT CommandsModem does not respond to commands Initial ChecklistCommon Problems Modem dials but cannot make a connection Modem disconnects while online File transfer appears slower than it should Modem cannot connect when answeringData is being lost Garbage characters display on the monitorWarranty Warranty, Service, and Tech SupportRepair Procedures for International Distributors Online Warranty RegistrationInternational Customers outside U.S.A. and Canada ServiceCanadian Customers Technical Support Replacement PartsInternet Sites International DistributorsFCC Part 68 Telecom Appendix a Regulatory ComplianceCanadian Limitations Notice FCC PartFax Branding Statement International Modem Restrictions EMC, Safety, and R&TTE Directive ComplianceIndustry Canada New Zealand Telecom Warning Notice Appendix B Updating Your Modem’s Firmware Introduction Upgrade OverviewIdentify the Modem Firmware Identify the Current Firmware VersionInstall the Flash Wizard Download the Upgrade FileExtract the Upgrade Files Upgrade the Modem’s FirmwareRestore Your Parameters Using the Flash WizardCode HEX DEC Appendix C Ascii Conversion ChartAppendix D Waste Electrical Electronic Equipment Weee MultiModemZPX User Guide Glossary MultiModemZPX User Guide Glossary MultiModemZPX User Guide Glossary MultiModemZPX User Guide Glossary No Entries MultiModemZPX User Guide Glossary MultiModemZPX User Guide Glossary MultiModemZPX User Guide Glossary MultiModemZPX User Guide Glossary MultiModemZPX User Guide Glossary Index XON/XOFF
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MT5634ZPX-V.92-ISA specifications

The Multi-Tech Systems MT5634ZPX-V.92-ISA is a highly versatile and reliable internal modem designed to meet the needs of various communication tasks. As one of the hallmark products in the Multi-Tech lineup, this modem is particularly known for its adherence to the V.92 standard, which enhances data transmission speeds and improves the overall user experience when connecting to the Internet or other networks.

One of the main features of the MT5634ZPX-V.92-ISA is its capability to achieve maximum download speeds of up to 56 Kbps and upload speeds of up to 33.6 Kbps. This performance is enhanced by the device's V.34 modulation technology, which allows for faster connections and more reliable data transfer, especially over traditional analog lines. The modem also supports v.92 features such as Modem-on-Hold, which enables users to receive phone calls while still connected to the Internet, thereby minimizing interruptions in service.

A notable characteristic of the MT5634ZPX-V.92-ISA is its compatibility with various operating systems, including DOS, Windows, and Linux. This broad compatibility makes it an excellent choice for users who work across different platforms. The device connects via the ISA bus, meaning it is designed for older workstation setups, providing an efficient solution for legacy systems requiring modem integration.

The MT5634ZPX-V.92-ISA also incorporates several advanced technologies to enhance performance and reliability. Its built-in error correction (V.42) and data compression (V.44) capabilities ensure optimal data throughput and integrity. The modem is also equipped with diagnostics tools, allowing users to troubleshoot and optimize their connection more effectively.

In terms of installation and usability, the MT5634ZPX-V.92-ISA is designed for straightforward setup, making it accessible for users with varying levels of technical expertise. Additionally, its robust construction and reliable performance have made it a popular choice for both home and business environments where dependable Internet connectivity is essential.

Overall, the Multi-Tech Systems MT5634ZPX-V.92-ISA modem stands out for its performance, compatibility, and feature set, making it a wise investment for those who require a solid and efficient modem solution in both personal and professional settings. Whether for casual browsing or critical tasks, this modem delivers the reliability and speed users expect from modern communication technology, while still accommodating legacy systems.
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